Customer Service Representative

Legrand has an exciting opportunity for a Customer Service Representative to join the Data Power & Control Division. This is a remote position reporting to Reno, NV to work west coast hours 8-5pm PST. Responsible for answering customer inquiries, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintaining customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing and marketing.

What Will You Do?

• Using professional written and verbal communications via phone, fax, or e-mail, processes orders received by mail, telephone, Fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines.
• Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as communication link between customers and sales staff to assure responsiveness.
• Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff.
• Performs other similar and related duties as required.

Required SkillsEducation:

• A.S. degree in business or related or equivalent combination of education and experience. Experience with manufacturing or electrical industry.

Experience:

• Minimum of three years’ experience in a successful customer environment/position.
• Experience with Salesforce required
• MUST BE WILLING AND ABLE TO WORK 8:00-5:00pm PACIFIC STANDARD HOURS

Skills/Knowledge/Abilities:

• Experience in related industry and extensive product knowledge is a plus, but not required. Requires strong organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Ability to work in a high volume, fast paced environment is a must.
• Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail, and meeting management software. Ability to use the internet and web-based resources efficiently and effectively. Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy.
• Must be highly collaborative and able to work in a team-based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.
• Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization. Ability to give and receive detailed/complex information in an understandable way. Presentation and training experience is a plus.
• Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.

Salary and Benefits: $38,000 - $48,000

LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity