Head of Operations

About Us Key Content is an SEO –focused international content agency that connects global brands to their audience in over 100 markets. Our goal is to remove complexity and friction to effective global content by increasing performance, branding and reputation through content that is discoverable, relevant and has necessary authority. The Role We are seeking an experienced and forward-thinking Head of Operations to lead our delivery team. This is an important leadership role that will help shape our growth trajectory, ensuring that we deliver exceptional results for our top-tier clients while driving efficiencies through process innovation and technology. This role will report directly to the Managing Director, with the opportunity to deputize for him and to contribute to the broader strategic vision of the company. Key ResponsibilitiesOperational Strategy & Leadership:

• Design and implement strategies to enhance operational efficiencies, aligning with the company’s vision for scalability and excellence
• Lead process improvements and leverage technology to streamline workflows, boost productivity, and enhance team collaboration
• Ownership of KPIs across for client delivery teams, ensuring high standards of performance

Team Leadership & Development:

• Lead, coach, and inspire a talented team, fostering a culture of excellence, collaboration, and innovation
• Develop professional growth opportunities for team members through mentoring and tailored training initiatives
• Ensure optimal team structures and resource allocation to meet client demands effectively

Change Management & Growth Enablement:

• Drive change management initiatives, embedding new processes and technologies with minimal disruption
• Identify and overcome operational bottlenecks to enable seamless scaling of the business

Client & Relationship Management:

• Build and maintain strong client relationships, including conducting quarterly business reviews (QBRs) and addressing escalations with confidence and care
• Demonstrate commercial awareness
• Partner with sales teams to align operational excellence with client needs and deliverables

Content Strategy:

• Understand multilingual content production, localization, and SEO-driven strategies, ensuring alignment with client objectives and industry best practices
• Ensure the highest quality standards across content creation, with a focus on discoverability and measurable impact

Strategic Insights & Reporting:

• Provide regular, data-driven insights to the MD, tracking operational progress, team performance, and process enhancements
• Recommend improvements and strategic pivots based on analytics and industry trends

Required Qualifications And SkillsExperience:

• 7+ years in operations leadership, ideally within content production, SEO, localization or digital marketing environments
• Proven ability to lead and optimize cross-functional, remote teams in fast-paced, client-facing contexts
• Strong track record in implementing change management initiatives and improving operational efficiency at scale

Skills:

• Strong leadership and people management skills
• Exceptional organizational and project management abilities
• Expertise in process improvement and operational efficiency
• Understanding of content performance and SEO
• Ability to analyze data, generate insights, and make data-driven decisions
• Excellent communication skills and the ability to manage stakeholder expectations
• Experience in working with remote teams and managing distributed workforces
• Background in scaling, growing businesses

Why Join Key Content?

• Be part of a globally expanding team working with prestigious brands
• Shape and lead operations at a pivotal time of growth, making a significant impact on the company’s future
• Thrive in a flexible, remote-first environment designed to support work-life balance
• Enjoy a competitive compensation package and robust professional development opportunities
• Join us as we continue to redefine global content strategies and empower brands to succeed in a connected world

Why Join Our Team: Big brand bragging rights. You'll be working with very recognizable companies (from Fortune 50 logos to up-and-coming brands) that are sure to impress friends and family. Diverse, Inclusive, and Energetic team atmosphere. You'll be alongside a group of deeply supportive and diverse colleagues combined with highly approachable ‘open-door’/’open-book’ managers that treat you like a person, not a cog. Career Stability and Growth. Many team members have been at MotionPoint for more than a decade because they really love our commitment to culture and improving our platform, processes and people, every day. We love our internal talent, and career advancement opportunities both within and outside hired departments are available. We run our business and manage performance with a growth mindset. Mental, Physical, and Financial Health. Among MotionPoint's offerings are a ‘remote-first’ hybrid work model, flexible PTO, 10 paid holidays, paid parental bonding leave, gym membership reimbursement, free Employee Assistance Programs, robust medical/dental/vision plans, and 401(k) with immediate vesting and up to 4% employer match, to name a few! Powered by JazzHR u1IFtKFKdn