Customer Success Manager

Join our family at Pricefx, a leading SaaS Pricing (Price Optimization & Management) provider. Experiencing consistent annual growth, Pricefx remains committed to stable employment. We value flexibility and provide home office and remote work opportunities. Our product boasts outstanding customer reviews ranging from small companies to renowned names such as Michelin, Kohler, White Cap, Avery Dennison, and Bosch. With branches in 7 countries and over 30 nationalities, Pricefx is a genuinely international and diverse company, fostering a warm, welcoming, and respectful environment. Join us at Pricefx and be part of a winning team that values your unique contributions, encourages accountability and personal growth, and celebrates collective achievements. Your mission? You take care of our customers and help them make the best use of our pricing platform, now and in the future. You are the primary contact for our customers, the face and the voice of Price f(x). You help our customers with onboarding, adoption and growth. You provide feedback to the product team. You share your experiences with the Customer Success Team and vice-versa. You will be in charge of…

• Ensuring customers achieve their desired outcome by using our product and have the best possible experience when interacting with our company
• Gaining customer insights and offer solutions, recommendations and provide the support the customer needs to accomplish their pricing strategy
• Developing and maintaining strong relationships with the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion and extension of the use of Price f(x) solutions
• Addressing concerns during and after implementation
• Being the first point of contact for the customer and for our Accounting and Solution Delivery teams for all things related to subscriptions and invoicing.
• Handling commercial escalations: commercial liaison post-sale, during delivery and post-implementation
• Identifying the customer’s risks in achieving their stated business goals and develop a risk mitigation plan
• Assisting Sales and Marketing by matching the best referrals & success stories
• Documenting business-value driven customer success stories and best practices
• Conducting online presentations, webinars and onsite meetings
• Writing blog posts and newsletter content about the different ways our platform can be used

What should you have to succeed?

• Very good written and spoken English and French
• BS/BA degree preferred
• Consultative and analytical skills
• Ability to quickly understand our customers’ various business models/markets
• Customer support and account management experience, preferably in high-growth, software-as-service (SaaS) environments
• Strong written and verbal communication skills
• Technical aptitude and ability to understand software applications
• Well-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
• Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
• Ability to work with minimal or no supervision
• Ability to work in high-pressure situations and navigate in an ambiguous environment
• Willingness and ability to travel as necessary to company/customer locations
• Strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with implementation of Enterprise software

Other specifications

• Full-time employment (permanent contract)
• Applicants need to have permission to live and work in EU (we do not provide any assistance with work permit transcripts)

Location

• France - remote

What will you love about us? Our employees appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews. We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, offer work anniversary, birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges. We’re proud also to offer some amazing benefits.

• 25 days off
• Vacation premium
• RTT days
• We will allow you to bring your own working equipment by providing an option of a monthly allowance (in total amount of 235 € per month) instead of pre-selected working tools (laptop and cell phone)
• Alan health insurance
• Pension contribution (driven by legal rules)
• A great work-life balance, where you can work full-time on a flexible schedule

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