Client Services Advisor

illion is the leading independent provider of trusted data and analytics products and services in Australia and New Zealand. illion is headquartered in Melbourne with offices in all major metropolitan cities across Australia and New Zealand. Our team work with leading brands in our region to bring data & analytics to life

Job Description

Your new role and how you’ll make a difference

Our Client Services team is now looking for a customer centric and vibrant (bring your pizzazz!) somebody to step into the new role of Client Services Advisor!

As a Client Services Advisor you'll ensure an exceptional level of customer service to both internal and external customers of illion, delivering quality consultation across all business units.

You’ll work on multiple products across the business where you’ll be engaged in finding and navigating solutions for a variety of different clients.

Qualifications

The value-add things you’ll be doing

• Respond to client correspondence (phone & email) in a professional and timely manner;
• Monitor group email inboxes and ensure timely response to client enquires;
• Manage relationships with internal stakeholders ensuring expectations are met at all times.
• Assist clients with understanding and interpreting illion reports and scores from, illion Express and illion Direct
• Growing into a multi skilled problem solver across multiple illion platforms
• You’re the kind of person who is quick to act when and if priorities change

The experience and qualifications you’ll need to be successful

• Strong problem solving and conflict resolution skills;
• High attention to detail;
• Strong stakeholder management skills;
• Ability to manage time effectively and meet deadlines;
• Knowledge of Microsoft Office products.
• Able to work cohesively in a team environment or on your own
• Ability to adapt and change tasks at an ad hoc pace while still maintaining cognizance of main priorities
• Outcome focused with a keen sense of urgency
• A fire in your belly and a passion for excellent client outcomes.

Additional Information

Some of our perks

• Flexibility and Remote Working Options
• Gifted Leave, Purchased Leave, Public Holiday Swap and Paid Volunteer Leave
• Paid Parental Leave
• Novated Leasing and Corporate Discounts (ie. Health Insurance)
• Education Assistance and dedicated time for professional development as part of your role
• Free Employee Assistance Programme, Free Flu Shots and Subsidised Gym Memberships.

illion’s values

Wonder what if

We wonder on many levels. About ideas. And about how others see them. We listen with curiosity. Obsess the numbers. And embrace new ways to make data, make a difference

We’re good eggs

Everything we do is built on integrity. We hold ourselves to high standards. And higher principles. We act with good intentions. Taking every opportunity to be that little bit better.

Human. Kind

People are the hart of our products, processes and culture. Our relationships are a gift. We’re inclusive. Measuring the impact of our actions on other’s first. Kindness and humanity prevail.

We all add up

We work wonders when we work together. Our diverse perspectives and backgrounds make us greater than the sum of our parts. We’re one team, where every single one of us counts.

How to Apply

To apply, please click “Apply Now” button and we will be in touch shortly.

Due to the sensitive data that illion works with, employment at illion is subject to employees having full working rights for Australia and/or New Zealand and successful completion of a Criminal Record Check.

Here at illion, we value diversity and inclusion and believe that we are able to grow and learn better together with a diverse team of employees. By joining illion you'll be part of an inclusive culture that celebrates a diversity of cultures, skill sets, educations and opinions. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.