**About Twine** Twine is a leading platform connecting top-tier freelancers, consultants, and contractors with companies that need creative and tech expertise. Trusted by Fortune 500 companies and innovative startups alike, Twine is the go-to marketplace for mission-critical projects. With a network of over 500,000 freelancers and 35,000+ companies, we provide a comprehensive solution for businesses looking to build agile teams and for freelancers seeking opportunities to work on high-impact projects. **Our Mission** At Twine, our mission is to empower creators, whether they're businesses or individual freelancers, to grow and thrive. As automation and AI reshape the workforce, we're driving the shift towards remote, freelance-driven work. We connect companies with top creative talent, enabling collaboration, innovation, and success on a global scale. **About The Role** Our client are seeking a Creative Director to assist with the launch of our first EP, planned for release around June. Based in the UK, the band is looking for an expert to design the cover art and promotional materials that will establish a strong visual identity for this project. This is a unique opportunity to contribute creatively to a debut release and bring a cohesive, modern visual concept to life for our music. The ideal candidate will have a passion for music-related artwork and a proven track record of crafting compelling visuals that resonate with contemporary audiences. By collaborating closely with our band, you'll play a key role in shaping the aesthetic narrative of this exciting launch. **Requirements**

*   Proven experience in creating music-related artwork, including cover art and promotional materials
*   A portfolio demonstrating expertise in modern music visuals
*   Ability to develop and execute a cohesive visual identity for an EP release
*   Strong communication and collaboration skills to work effectively with the band
*   Availability to meet deadlines leading up to the June release
*   Based in the UK, with a preference for familiarity with the local music scene

Creative Director - Freelance

**Who We Are**

Recollective Inc. is the leading provider of online research software for conducting qualitative research studies and fostering strategic customer insight communities. Launched in 2011, Recollective is recognized in the top 10 in the 2024 GRIT50 ranking of the world’s most innovative suppliers in the market research industry. Thousands of the world’s most innovative market research agencies and enterprises choose Recollective.

As a fast growing tech company headquartered in Ottawa, Canada, we have very ambitious goals and we’re not slowing down. We like to dream big, get things done and have fun while doing it.

We are expanding our global footprint and are excited to be establishing an Australia-based operation, serving our existing and prospective clients in Australia and Eastern Asia.

Find out more about us and our story here!

**Who You Are**

As our first local hire in Sydney, you’ll join a small on-site team and play a key role in establishing our presence while collaborating remotely with our larger global team As a Customer Support Specialist you'll play a vital role in our operations as a Recollective software expert able to both educate and rapidly execute solutions for our global customers.

You will interact with customers every day, from providing technical consultation support that might include functionality or other product inquiries, conducting platform pre-launch check reviews or impromptu online sessions to develop effective workaround solutions to meet their research needs.

You will also manage the implementation of customer research projects on the Recollective platform. This includes programming research guides, onboarding participants, resolving technical issues, and collaborating with the Recollective Sales team and other internal stakeholders to deliver complex projects successfully.

If you thrive in an environment that allows you to take ownership, operate independently, and quickly make an impact, then you're the self-starter we're looking for.

**Role Responsibilities**

*   Manage and resolve customer support issues using email, phone and live video sessions, documenting everything in our CRM support platform
*   Provide technical support/troubleshooting for customer inquiries and escalate cases to appropriate internal teams as required
*   Assist customers in achieving successful outcomes with Recollective through project reviews, tailored guidance, and project implementation
*   Provide discrete in-app support during live research sessions for customers
*   Contribute to the maintenance of Recollective’s internal and customer-facing knowledge bases, creating written content as needed
*   Your secondary responsibilities will be:
*   Lead the implementation of customer services to ensure projects are delivered to the highest standard and customized to meet each customer’s unique needs.
*   Manage the project schedule, scope and effort ensuring projects are completed on time and to the customer’s satisfaction.
*   Document customer experiences and formal feedback
*   Support and collaborate with Recollective's product and sales teams
*   Invest in further growth and development with a continuous learning mindset
*   Contribute to a growing collection of Recollective platform knowledge and training resources
*   Take on other special projects that spark your interest and advance the company

**Required Skills and Experience**

*   A minimum of 2 years of experience working in an implementation or professional customer-facing role. Experience in market research-related field would be an asset
*   University or College degree or diploma in any discipline. Education in a market research-related field would be an asset
*   Excellent written and oral communications skills, with a demonstrated ability to build and establish relationships with experienced professionals across all departments
*   Ability to accurately problem solve by understanding a work-related problem or situation, and taking action to resolve it appropriately
*   Excellent coordination, project management, and organizational skills; able to drive multiple projects at once
*   Flexibility with changing programs and processes; a willingness to dive deep, experiment rapidly and get things done
*   Proficiency in English is a requirement for this role. Preference will be given to candidates who are also fluent in Spanish or French
*   Advanced computer literacy and experience with cloud-based office software such as Google Office Suite or MS Office. Knowledge of CRM systems (Salesforce) is a strong advantage
*   Ability to empathize with the customer and provide an exceptional support experience
*   Self-starter with a customer-obsessed mindset that is able to work independently, effectively and is committed to customer satisfaction and continuous learning
*   Experience leading live video and screen sharing sessions is an asset

**Location**

This is a remote-working position, open to any applicant based in Sydney, Australia.

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**Working at Recollective**

Some people excel in a more formal hierarchy, with a precise job description, a standard 9-5 routine or an environment where your path forward is pre-defined in a traditional way.

This is not that kind of place. At Recollective, everyone is a driver - there are no passengers and no excuses as we continue to build our company together.

If you are customer-obsessed, inspired to find your own new challenges and opportunities, energized by fast-paced change, and driven to blaze our own trail…you will love it here.

**Our Core Values**

Our core values serve as our compass, helping us maintain our corporate culture by hiring candidates with aligned values, shaping our programs and policies, and guiding our actions and decisions.

Read more about each of our core values below:

*   Transparency
*   Drive
*   Excellence
*   Humanity
*   Team

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Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.

We want to be sure that everyone is able to participate fully and equally in our selection process. If you are selected for an interview, please let us know if you require any special accommodation.

Recollective is committed to protecting our job applicant's personal information. We gather, store and handle data fairly, transparently and with respect towards individual rights. By applying, you declare that you have read, understand, and consent to our Job Applicant Privacy Policy.

We would like to thank all applicants for their interest in our company, however, only those candidates selected for an interview will be contacted by our Talent Acquisition team.

Customer Support Specialist - Sydney, Australia (Remote)

The House of Mercier is looking for enthusiastic individuals to join our team as a Customer Experience Consultant for Travel! This exciting entry-level position does not require any previous experience, making it a wonderful opportunity for those who are passionate about travel and eager to begin their career in customer service. In this role, you will assist clients with their travel-related inquiries and provide support to ensure their experiences are seamless and memorable. We will equip you with the necessary training and resources to help you thrive in this dynamic environment. Join us and convert your love for travel into a fulfilling career while helping others discover their next adventure! **Responsibilities**

*   Engage with customers via phone, email, and chat to assist with travel inquiries and bookings
*   Provide information about travel destinations, packages, and services
*   Document customer feedback and interactions to improve our processes continuously
*   Work collaboratively with fellow team members to ensure high-quality service delivery
*   Participate in training sessions to enhance your travel knowledge and customer service skills
*   Identify customer needs and provide tailored travel solutions
*   Promote our travel services by creating positive experiences and building relationships with clients

**Requirements**

*   A passion for travel and a genuine interest in customer service
*   Strong communication and listening skills to effectively assist clients
*   Ability to work collaboratively in a team environment
*   Willingness to learn and adapt to new travel products and services
*   Basic computer skills and familiarity with travel booking systems are a plus
*   Attention to detail and organizational skills to manage multiple inquiries
*   An optimistic and proactive attitude towards problem-solving and customer interactions

**Benefits**

*   Health Care Plan (Medical, Dental & Vision)
*   Retirement Plan (401k, IRA)
*   Life Insurance (Basic, Voluntary & AD&D)
*   Paid Time Off (Vacation, Sick & Public Holidays)
*   Family Leave (Maternity, Paternity)
*   Short Term & Long Term Disability
*   Training & Development
*   Work From Home
*   Free Food & Snacks
*   Wellness Resources
*   Stock Option Plan

Customer Experience Consultant for Travel - No experience needed

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are thrilled to announce an opening for a Customer Solutions Consultant position, where no previous experience is necessary! This entry-level role is perfect for those who are eager to kickstart their career in customer service and possess a passion for helping others. As a Customer Solutions Consultant, you will provide support to our clients, assisting them with inquiries and offering tailored solutions to enhance their experience. You will be equipped with comprehensive training and resources to ensure you're set up for success from day one. Join our team and take the first step towards a rewarding career path in a vibrant and collaborative environment, where your skills and enthusiasm will be valued and nurtured. **Responsibilities**

*   Assist customers with inquiries and concerns via phone, email, and chat, ensuring a high level of service
*   Collaborate with experienced team members to develop solutions that address customer needs and improve satisfaction
*   Engage in training sessions to enhance knowledge of our services and customer support techniques
*   Document interactions with customers to ensure accurate records and follow-up actions
*   Provide feedback on customer service processes and suggest improvements based on interactions
*   Participate in team meetings to share insights and learn from your peers
*   Embrace a proactive approach to learning and achieving personal and team goals

**Requirements**

*   No prior experience in customer service is required; we welcome candidates who are eager to learn
*   Strong communication skills, with the ability to engage effectively with customers
*   A positive attitude and a willingness to take on challenges and grow within the role
*   Ability to work collaboratively as part of a team and contribute to a positive work environment
*   Basic computer skills and familiarity with technology
*   Multi-tasking abilities to manage customer inquiries and follow up efficiently
*   A passion for customer service and helping others is essential

**Benefits**

*   Health Care Plan (Medical, Dental & Vision)
*   Retirement Plan (401k, IRA)
*   Life Insurance (Basic, Voluntary & AD&D)
*   Paid Time Off (Vacation, Sick & Public Holidays)
*   Family Leave (Maternity, Paternity)
*   Short Term & Long Term Disability
*   Training & Development
*   Work From Home
*   Free Food & Snacks
*   Wellness Resources
*   Stock Option Plan

Customer Solutions Consultant - No experience needed

Full-service agency serving clients nationwide. Specializing in upscale tours and vacation packages from hundreds of different vendors! We are hiring talented and non-experienced agents to join our team. If your excited to be a part of a growing company where you receive the industries' top compensation, amazing perks and bonuses, unlimited training and so much more, we are a great place to grow your career. Positions Starting Immediately. This is a remote opportunity! Company Training Provided. Part-time or Full-time **Responsibilities**

*   Book air and ground transportation for clients
*   Research and locate the best pricing and options for clients based on their needs
*   Book hotel reservations for clients in their desired location
*   Plan and promote accommodations and travel scenarios

**Qualifications**

*   Trainable and coachable
*   Organized
*   Business minded
*   Able to work remotely
*   Able to work with no supervision
*   NO experience needed (we will train you!)

**Perks**

*   Plenty of room to grow in the business
*   Earn your own IATA number
*   Discounted travel
*   Fam trips
*   Extremely flexible hours

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Customer Service Representative - Work From Home

I am 11 grader student from science stream and I scored 94 percentage I am good in study and in english typing writing 

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