Our fast-growing startup is looking for a skilled, self-motivated problem solver to join our team as a Customer Service Representative. As a CSR, you will play a central role in providing best-in-class services to ChurnZero’s rapidly expanding customer base by providing product guidance while investigating and resolving product issues. If you’re technically minded and passionate about customer experience, this is the team for you. Join the team that proudly supports the highest ranked solution in the Customer Success category on G2 Crowd – and be an important part to our continued success! **Job Title:** Customer Support Representative **Reports to:** Manager, Customer Support **Location:** Remote, Netherlands-based **Target Salary:** €40,000 to €45,000 base, €44-51k OTE **Responsibilities**

*   Manage the queue of incoming support cases via email and zoom if necessary to ensure friendly, timely, and effective resolution of questions and issues
*   Investigate and resolve product bugs, alone and through collaboration with other ChurnZero teams
*   Productively respond to customer feedback; offer creative alternatives and best practice guidance whenever possible
*   Provide accurate and complete information to customers and to other ChurnZero team members leveraging your tools and resources
*   Collaborate with Customer Success, Product Management, and Development on possible ways to improve ChurnZero’s product, services and processes
*   Reliably meet personal and team case handling targets and SLA expectations
*   Contribute towards the development of a strong team environment by being energetic, enthusiastic, and relationship-focused; eager to make a positive impact with customers

**Qualifications**

*   Undergraduate degree (BA/BS) or equivalent experience preferred
*   2+ years’ experience in Customer Service/Support roles, preferably at a SaaS organization
*   Active listener, passionately communicative, and empathetic; able to put yourself in customers’ shoes and advocate for them when necessary
*   Proactive problem-solver; confident at troubleshooting and able to investigate if you don’t have enough information to resolve customer issues
*   Organized, articulate and reliable; strong diplomacy, tact, and poise when working through customer issues and escalations
*   Aptitude for learning software; strong with business applications and data integrations and able to explain complex data relationships in non-technical terms
*   Working knowledge of Zendesk strongly preferred

Customer Support Representative

**About RemotePass** RemotePass is a leading global platform transforming the way businesses access and manage top talent. Recognized as one of G2’s Top 100 Fastest Growing Software Products, we’re on a mission to break down geographical barriers and create a world where exceptional talent can thrive anywhere. By streamlining global hiring, onboarding, payroll, and compliance, RemotePass empowers organizations to build high-performing remote teams. Our platform is designed to improve the lives of millions of workers worldwide by providing them unprecedented opportunities to connect with global employers and reach their full potential. We are backed by world-class investors; Endeavor Catalyst, Khwarizmi Ventures, Oraseya Capital, Flyer One Ventures, Access Bridge Ventures, A15, Swiss Founders Fund and Plug & Play. **Job Overview** The Customer Support Agent is responsible for providing exceptional customer service to RemotePass platform users. This role involves handling a variety of inquiries and issues related to the RemotePass platform and payments, ensuring timely resolution and satisfaction. **Responsibilities**

*   Ticket Management: Efficiently manage incoming customer support tickets via email, phone, and chat.
*   Problem Resolution: Diagnose and resolve customer issues related to platform usage, payments, account management, and technical difficulties.
*   Knowledge Base: Contribute to and maintain a comprehensive knowledge base to assist customers and improve support efficiency.
*   Customer Satisfaction: Strive to exceed customers' expectations by providing prompt, accurate, and helpful support.
*   Collaboration: Work closely with other teams (e.g., engineering, compliance, product) to address complex issues and ensure a seamless client and customer experience.
*   Elevate CSAT: Follow policies, procedures, and standards to contribute to achieving a high Customer Satisfaction (CSAT) score.
*   Process improvement: Accurately log and track customer interactions, issues, and resolutions in the company’s customer support tools.

**Qualifications**

*   Previous experience in a customer support or service role, preferably in a startup or fast-paced environment.
*   Strong communication and interpersonal skills, with a focus on empathy and patience.
*   Basic proficiency with customer support tools such as Intercom, Zendesk, or similar.
*   Problem-solving abilities and a customer-first approach.
*   Fluency in English. Excellent verbal and written communication skills.
*   Ability to learn and adapt to new technologies and platforms quickly.

**Preferred Qualifications**

*   Experience or knowledge in Fintech industries.
*   Payment compliance knowledge or experience.

**What We Offer**

*   Opportunity to work remotely from anywhere in the world.
*   Premium health insurance.

Customer Support Agent - Romania

**Agency reference number:** J85783

**Location:** London

**Contract:** 6-8 weeks with possibility to extend

**Pay Rate:** £16 per hour PAYE

**Working hours:** Part-time (14 hours per week)

**Working pattern:** Remote working

An exciting position has arisen for a Part-time HR Coordinator to join the team at global membership body. role will play a key role in managing the recruitment and onboarding process.

**Key responsibilities of the role:**

*   Create and post engaging job adverts for internal and external campaigns, using an Application Tracking System (ATS) to manage the application process
*   Coordinate interviews and provide timely feedback to candidates
*   Support the wider People team with the sponsorship strategy, ensuring full compliance throughout the recruitment process
*   General administrative duties
*   Assist in organising new starter inductions, ensuring all relevant departments receive necessary information

**Ideal candidate profile:**

*   Proven experience in an Administrative/HR/Recruitment environment
*   Experience with ATS systems
*   Excellent communication skills, with the ability to engage with individuals at all levels and from diverse backgrounds
*   A positive, proactive attitude with a willingness to take on challenges

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Human Resources Coordinator

Our client who is in the tech industry is seeking an exceptional **Executive Assistant** to support the company's co-founders in both their professional and personal lives. In this role, your mission is to provide seamless, efficient, and proactive administrative support that enables the co-founders to focus on high-impact tasks. This position requires a self-motivated, detail-oriented individual with excellent organizational and communication skills who thrives in a fast-paced environment. Salary - $1600 pm Type of Work - Full Time (REMOTE) Work Schedule - Thailand Time Zone **Requirements**

*   In depth background in a remote set-up of work similar to freelancing as an Independent Contractor (deep understanding on the pros & cons involved in this industry)
*   Fluent in English (required) and Thai (preferred), with impeccable communication skills
*   Preferred: Willing to relocate to Chiang Mai, Thailand (or already located in Chiang Mai)
*   2+ years experience in high-level executive assistance
*   Proven ability to manage multiple tasks and priorities in a fast-paced environment
*   Proven proficiency and confidence in remote work environments
*   Ability to handle sensitive information with the utmost professionalism and discretion
*   Skilled in utilizing productivity tools like ClickUp, Google Workspace, Slack, etc
*   Tech savvy, not afraid of trying new technologies such as ChatGPT, Zapier and others
*   A quick learner, adaptable and receptive to feedback

Executive Assistant

**Executive Logistics Coordinator– A Career-Defining Opportunity **– Are you a **logistics wizard** who thrives in fast-paced environments and loves being at the heart of all the action for an entrepreneurial powerhouse? Do you excel at solving problems, and thinking two steps ahead? This is your **once-in-a-lifetime opportunity** to work with **Julius Dein**, one of the world’s most innovative Creators, and play a pivotal role in the **Magic Group**—the force driving groundbreaking ventures across content, e-commerce, and media production. **Why This Role?** This isn’t just a job—it’s an **adventure**. You’ll be at the center of a dynamic, fast-moving environment where no two days are the same. If you love taking ownership, thinking on your feet, and making impactful decisions, this is the role for you. You’ll gain unique insights into the business operations of a globally renowned Creator and Entrepreneur and have the freedom to work remotely while contributing to exciting projects that reach millions. **What You’ll Be DoingExecutive and Personal Support**

*   Be the ultimate organizer—managing Julius’ schedule, travel plans, events, and commitments with precision and a proactive mindset.
*   Streamline everything as his gatekeeper, handling communications and correspondence to keep workflows seamless.
*   Negotiate and optimize deals and events, ensuring everything runs smoothly from initial terms to final follow-up.

**Logistical Coordination**

*   Mastermind complex travel plans, from itineraries to accommodations and transportation.
*   Take the lead on events, meetings, and appearances, making sure everything goes off without a hitch.

**Personal Finance Tasks**

*   Keep the personal side of things in check, managing payments, subscriptions, and financial transactions with a sharp eye for detail.

**What We’re Looking For** We’re not looking for someone who just “handles tasks”—we need someone who **takes ownership**, anticipates challenges, and thrives on delivering excellence. **You’re The Ideal Fit If**

*   You’re Confident, Proactive, and Resourceful: You solve problems independently, think ahead, and own your role completely.
*   You’re Adaptable and Flexible: You can handle the spontaneity of a Creator’s lifestyle and adjust working hours when needed to meet the demands of a fast-paced schedule.
*   You’re a Skilled Negotiator: You’re adept at negotiating deals and managing event logistics with ease.
*   You Value Confidentiality: You can handle sensitive information with the utmost discretion and professionalism.
*   You’ve been there, done that: You’ve got hands-on experience in executive support, logistics, or operations, and you know how to make things happen.
*   You’re a master of time and tasks: Exceptional organizational and time management skills are your secret weapon—you can juggle a million things without dropping a single ball.
*   Your communication is on point: Whether it’s written or verbal, you know how to get your message across clearly and effectively.
*   Tech is your playground: Google Suite? Task management tools? AI tools? You’ve got them all figured out and can use them to keep everything running like a well-oiled machine.
*   You thrive on the fast and creative: A fast-paced, ever-changing environment isn’t intimidating—it’s where you shine.

**Bonus Points If You Have**

*   Big league experience: You’ve managed events or coordinated projects for high-profile individuals and know how to handle the pressure with ease.

**Why The Magic Group?** The Magic Group is the driving force behind **JD Studios, Magic Labs, and Magic Academy**, building a global movement that has captivated **billions**. Founded by **Julius Dein**, our culture is fast-paced, creative, and focused on empowering team members to thrive, innovate, and take ownership of their roles. With a team spanning **15 countries** and a headquarters in London, we embrace remote and hybrid work setups that allow our team to contribute from anywhere. **If This Sounds Like You…** Don’t wait. Apply now and show us why you’re the **logistics wizard and right-hand problem solver** we’ve been searching for. Contact Caroline Biggs Head of People – Operations

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