Customer Engagement Manager

Company Description

Reejig is the leading global workforce intelligence platform that helps organizations find, mobilize, upskill, and optimize their workforce. Our mission is Zero Wasted Potential, and we are dedicated to ensuring everyone has access to meaningful careers. As a World Economic Forum Technology Pioneer, 2023 HR Tech Product of the Year, and Forbes Cloud 100 Rising Star, we are shaping the future of work with AI-driven solutions.

How we work

At Reejig, we envision a future of work that breaks from traditional paradigms. We are pioneers in cultivating a workforce that is not merely a collection of full-time employees, but an optimized blend of fixed, agile, and flex workers, including the remarkable capabilities of generative AI. We call this our ‘Workforce DNA’.

Our team members are provided the opportunity to engage in the most meaningful work, allowing their unique skills to shine while contributing to our shared goals. This hybrid model of workforce strategy liberates our employees from conventional roles, promoting a dynamic work environment that thrives on collaboration, intellectual diversity, and technological advancement. Join us at Reejig, as we lead the charge into a new era of work, shaping an inclusive and resilient workforce of tomorrow.

Job Description

Our Customer Success team is growing! We are looking for a superstar for a hybrid role to support our enterprise customers, ensuring they are delighted with our products and services. You will play a pivotal role in ensuring our customers get the best out of the Reejig platform.

Your role will:

• Build trusted relationships with customers and help them get the most out of the product by becoming a deep subject matter expert across Reejig’s products. This includes but is not limited to; onboarding, recurrent training, and answering technical and content-based questions.
• Consult with customers to understand their organization’s current state of workforce challenges and lead workshops to guide them to optimal state designs that align with business outcomes.
• Manage the overall project delivery life cycle, keeping project timelines, milestones, and budgets on track and stakeholders informed.
• Retain and renew existing accounts through promoting growth and driving product advocacy.
• Develop long term strategic account plans and identify expansion opportunities. 
• Organize and run Quarterly Business Reviews centered on ROI and Success Metrics.
• Understand and can translate technical components of the project.
• Manage your customer’s support requests by triaging issues and ensuring timely resolution.
• Work collaboratively with cross functional teams to provide best-in-class customer experiences for new and existing customers.
• Assist in developing and maintaining materials to ensure customer utilization and success.
• Maintain expert level knowledge of Reejig product offerings.

Qualifications

To be a successful member of the Reejig™ tribe, you will be an experienced Customer Success Manager who is passionate about customer success, empowering others, and delivering value to customers. You will have:

• 3+ years of experience in (Enterprise) Customer Success, with no less than 1 year as a business consultant with implementation management experience. Previous experience in HR technology or recruiting is preferred.
• Excellent critical thinking skills with an ability to break down business problems and create solutions that align to customer goals.
• Exceptional communication, listening, and relationship building skills, driven by empathy and a desire to understand where customers are coming from.
• Experience with Customer Success methodologies, processes, and enablement best practices.
• Technical understanding of integrations and how API’s work.
• A proven track record of solving complex problems, driving customer satisfaction and enhancing the customer experience.
• Ability to to be agile and self-motivated with a positive attitude and professional demeanor.
• A passion for ensuring your customers are successful.

What’s in it for you?

• An opportunity to be your best self, part of our purpose led organization changing the world and the lives of thousands of people.
• Being part of an amazing team where our purpose of #zerowastedpotential is lived every day
• Enjoy the flexibility of working from home, with opportunities to connect in person with your teammates.
• Competitive compensation and access to Reejig’s Employee Share Scheme, so you can share in our success.