Embark on an entrepreneurial journey in the travel industry from the comfort of your own home. We are seeking passionate individuals for a unique business opportunity as a Virtual Reservations Agent. This role allows you to have the flexibility to work from anywhere with an internet connection. **Responsibilities:**

*   Obtain necessary certifications to stay updated with travel industry standards and offerings
*   Design customized travel itineraries to meet the diverse needs of clients
*   Provide top-tier customer service throughout the booking and travel process
*   Utilize online platforms effectively to market your services and maintain client relationships
*   Commit to lifelong learning to ensure you remain a competitive force in the travel industry
*   Strong communication and interpersonal skills
*   Comfortable with digital technology and online communications
*   Self-motivated and driven to help others through excellent service
*   Problem-solving skills and adaptability to handle various client needs
*   Proficiency in English; Spanish or other languages is a plus. but not required

**Work from Home Benefits:**

*   Complete Flexibility: Enjoy the ability to work from anywhere—your home, while traveling, or any location that inspires you
*   No Commute: Save time and money by cutting out the daily commute, adding hours back into your day for productivity or relaxation
*   Customizable Workspace: Design a home office that meets your needs and stimulates productivity
*   Enhanced Work-Life Balance: Manage your schedule to accommodate personal commitments without compromising your professional responsibilities
*   Exclusive Travel Discounts: Gain access to exclusive travel deals and discounts that enhance both your personal travels and professional offerings
*   Professional Development: Participate in comprehensive training programs to continuously enhance your skills and knowledge
*   Expansive Networking Opportunities: Connect with industry experts and peers across the globe to grow your professional network
*   Control Over Finances: Enjoy the potential for high earnings based on your performance and initiative
*   Health and Well-being: Embrace a healthier lifestyle with the flexibility to integrate wellness activities into your day

**Opportunity Highlights:**

*   Flexibility and Independence: Work remotely, setting your own hours and controlling your workload to balance your professional and personal life
*   Unlimited Earning Potential: Benefit from a commission structure that rewards your dedication and success, offering significant financial growth potential
*   Business Ownership: Manage your travel agency business, making strategic decisions that suit your personal and professional goals

**Join Us:** If you're ready to combine your love for travel with the freedom of remote work, this opportunity as a Virtual Reservations Agent offers a pathway to a fulfilling and profitable entrepreneurial career. Utilize our platform to launch and grow your own travel business, benefiting from unmatched flexibility and support. Powered by JazzHR LKL3kuvt94

Virtual Reservations Agent

**Company Overview** Delisari is a dynamic and innovative company committed to delivering high-quality content and creative solutions. We pride ourselves on fostering a collaborative and inclusive work environment where creativity and innovation thrive. Job Title Customer Service Job Location United States Years of Experience 0-5 years **Job Description** We are seeking a dedicated and empathetic Customer Service representative to join our team. The ideal candidate will have a passion for helping others and a strong ability to communicate effectively. You will be responsible for providing exceptional customer support and ensuring customer satisfaction by addressing inquiries and resolving issues promptly. Key Responsibilities

*   Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
*   Resolve customer issues and complaints with patience and efficiency.
*   Maintain a high level of product knowledge to assist customers effectively.
*   Collaborate with other departments to ensure customer needs are met.
*   Document customer interactions and feedback to improve service quality.
*   Stay updated on company policies and procedures to provide accurate information.

**Required Skills**

*   Excellent communication and interpersonal skills.
*   Strong problem-solving abilities and attention to detail.
*   Ability to work independently and as part of a team.
*   Proficiency in using customer service software and tools.
*   Empathy and patience in dealing with customer concerns.

Additional Information This is an exciting opportunity for a customer-focused individual to contribute to a growing company and work on diverse projects. We welcome applications from candidates with diverse backgrounds and experiences.

Customer Service

**Job Title : Customer Service RepresentativeLocation : Remote opportunity (Omaha, NE 68106)Duration : 12+ MonthsNeed Exp in Life & Annuity Insurance**

Inviting applications for the role of Associate, Life & Annuity Customer Contact Centre Work experience

*   0-2 years of customer service skills, experience in Insurance/ Financial Services contact center (preferably Life Insurance/ Retirement Services)

Responsibilities

*   Motivated individuals who’re ready to take up challenges and are team oriented in a fast-paced environment
*   Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/ products
*   Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)

Essential skills:

*   Good analytical and problem-solving skills
*   Ability to communicate verbally and through emails/phones with businesses
*   Prior call center experience
*   Ability to multi-task and handle calls and caseload with a high degree of accuracy
*   Open for feedback and Passionate about their own learning and development
*   Proven problem-solving skills and ability to provide options
*   Highly motivated and committed
*   Team player, supporting and assisting colleagues whenever possible

Technical skills

*   Knowledgeable in using MS Office (Outlook, SharePoint and PDF)
*   Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/ Retirement Services)
*   Proven computer experience with solid keyboarding skills and proficiency with learning new applications

Qualifications

Minimum qualifications

Must have a High School diploma or above

Customer Service Representative

At The Standard, you’ll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities. We offer a caring culture where you can make a real difference, every day. Ready to reach your highest potential? Let’s work together. **Job Summary** Join our team to provide exceptional customer service by responding to inquiries, resolving issues, and ensuring members have a positive experience with our products and services. You’ll be responsible for answering product-related questions, conducting research, and guiding members through procedures. Additionally, you will help resolve issues, escalate when necessary, and follow up with clients as needed to ensure satisfaction. Utilizing various tools and systems, you'll contribute to maintaining high standards in service quality and customer satisfaction. **Key Responsibilities:**

*   Respond to customer inquiries, providing clear and accurate information about products and services (50%).
*   Research and resolve member issues, escalating when needed to meet service timelines (30%).
*   Ensure customer satisfaction through effective communication, de-escalation, and follow-up (20%).
*   Collect and analyze customer feedback for process improvement.
*   Support division projects related to customer service activities and administrative functions.

**Special Requirements:**

*   Ability to work remotely is a requirement of the role. \*

Skills and Background You’ll Need **Must-Haves:**

*   High school diploma or equivalent; Associate degree preferred.
*   2+ years of customer service or telephonic experience.
*   Familiarity with company policies and service procedures.
*   Strong communication and problem-solving skills.

**Preferred:**

*   Experience in a contact center environment.
*   Proficiency with customer service technologies and systems.
*   Ability to work in a fast-paced environment and manage multiple tasks.

Key Behaviors of a Successful Candidate

*   Adaptability: Able to adjust to new processes, systems, and feedback.
*   Problem-solving: Identifies issues, investigates solutions, and resolves concerns effectively.
*   Customer-centric: Focused on delivering an excellent experience for members.

Why Join The Standard? At The Standard, we offer more than just a job—we offer an opportunity to build a meaningful career in a supportive, dynamic environment. When you join our team, you'll enjoy:

*   A competitive 401(k) plan with matching company contributions
*   Annual incentive bonus
*   Generous paid time off
*   Career growth and development opportunities
*   Paid volunteer time
*   An employee giving program with matching contributions

And much more! _Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year._

*   Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range: 20.00 - 25.72 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.

Contact Center Representative I

**Join Our Team as a Remote Customer Support SpecialistWhy Choose Us?** At our esteemed company, we are committed to bridging the gap between talented individuals and rewarding remote job opportunities. We specialize in hiring qualified professionals for work-from-home roles, providing the flexibility and support necessary for success in today's dynamic work environment. **Role Overview** As a crucial member of our customer support team, you will deliver outstanding service and technical assistance to our valued customers. Your role encompasses:

*   Customer Engagement: Interact with customers via inbound phone and video communications, addressing their technical support queries and providing additional help through chat as needed.
*   Issue Resolution: Conduct thorough research and analysis on customer inquiries related to TurboTax, identifying effective solutions to resolve their issues promptly.
*   Support and Guidance: Assist customers in navigating software-related questions and help them access prior years' tax documents and amendments, ensuring they feel fully supported throughout the process.
*   Brand Advocacy: Represent the Intuit brand with professionalism and compassion in every customer interaction, escalating complex issues to higher-level experts when necessary.
*   Documentation: Meticulously record all customer interactions, detailing issues, resolutions, and any required follow-up actions.

**About Our Company** We take pride in recruiting and employing qualified individuals for various remote roles across multiple sectors, including:

*   Healthcare
*   Customer Service/Sales
*   Banking
*   Travel & Hospitality

**We Offer Diverse Employment Options, Including**

*   Contract-to-Hire
*   Long-term & Short-term Projects
*   Direct Placement

**Career Growth Opportunities** By joining our team, you will gain access to a supportive environment that prioritizes your professional development. Our dynamic workplace encourages networking and collaboration, allowing you to enhance your skills and advance in your career. **Embrace Your Future with Us** Become part of a dedicated team that values your expertise and offers the flexibility you need to excel in your professional journey. Employment Type: Temporary

Inbound CSR - Remote Phone/Video Support with Occasional Chat

Synapse Health | Who We Are With the collective efforts of our **epic** team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer **work that matters, on a mission that matters**. _Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page._ **What We Need:**  The **Team Manager, Customer Care** will report directly to the Director, Customer Care. This role is responsible for overseeing and managing the Customer Care team, ensuring the accurate and timely processing of patient orders, transitions, and escalations. As the point of contact with vendors, patients, and prescribers, you will guide your team in providing exceptional customer service while ensuring that care delivery is seamless and in line with company policies. A key aspect of this role is ensuring the alignment of operational processes with strategic goals to maintain the highest standards of service. **What You Will Do:** 

*   Oversee the daily activities of the Customer Care team, ensuring optimal performance, high productivity, and the achievement of service and quality goals. Lead, mentor, and coach team members to improve skills, encourage growth, and drive exceptional results in patient interactions and order fulfillment.
*   Serve as a liaison between the customer care team and vendors, managing the communication and logistics involved in fulfilling orders. Coordinate delivery times and any changes or reroutes to ensure timely, accurate delivery of DME to patients.
*   Ensure the processes guiding care delivery and order fulfillment are well-defined, consistent, and efficient. Collaborate with other departments to refine and improve workflows and address any challenges or gaps.
*   Manage and resolve escalated customer issues, ensuring that sensitive situations are handled with empathy, urgency, and professionalism. Drive problem resolution to ensure a positive experience for patients, prescribers, and other stakeholders.
*   Monitor and track team performance metrics (e.g., order accuracy, call quality, resolution times) and report to leadership on team progress. Identify opportunities for improvement and implement training or corrective actions where needed.
*   Maintain and enforce quality standards for patient interactions, order processing, and documentation. Ensure compliance with HIPAA and other regulatory guidelines.
*   Work with vendors to ensure that inventory is available to meet order needs. Oversee the management of fulfillment selection for all orders, ensuring there are no delays or issues that impact patient care.
*   Partner with other departments and leadership to develop and implement strategic initiatives, improve service delivery, and contribute to the overall success of the customer care function.

**What You Have:Requirements** At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:

*   4+ years of experience in the healthcare or durable medical equipment (DME) industry, with at least 2 years of experience in a management or leadership role within customer service, order fulfillment, or logistics.
*   Strong background in customer service with a focus on meeting or exceeding customer expectations. A track record of managing teams to deliver high-quality customer experiences.
*   Proficiency in MS Office applications and the ability to learn and use department-specific software systems.
*   Excellent verbal and written communication skills, with the ability to liaise effectively with vendors, patients, and internal teams. Able to manage difficult conversations with professionalism and clarity.
*   Strong problem-solving skills and the ability to analyze and improve operational processes. Demonstrated attention to detail and the ability to prioritize tasks effectively.
*   Proven ability to lead and motivate a team, with a focus on coaching, development, and driving team performance.
*   Ability to adapt to changing circumstances, shifting priorities, and fast-paced environments.

**What Sets You Apart:** 

*   Communication: Effectively communicates information to and from various stakeholders, ensuring clarity and understanding.
*   Customer Service Excellence: Demonstrates a strong ability to meet customer needs and exceed their expectations through proactive service and support.
*   Management & Leadership: Proven leadership skills, with the ability to guide and inspire team members while driving toward achieving team goals.
*   Organization & Prioritization: Strong organizational abilities to balance multiple priorities and adjust as needed to meet business needs.
*   Reliability: Demonstrates trustworthy behavior, ensuring that team members and stakeholders can rely on you for consistent, high-quality performance.

What Sets Us Apart **Benefits** It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include:

*   Professional growth opportunities with compelling career paths
*   Healthy work-life balance culture with paid time off (PTO)
*   Medical, dental and vision insurance for full-time team members
*   401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Privacy Policy

Team Manager, Customer Care

**Customer Success Manager (Enterprise Healthcare Team) - 100% Remote**

Hamilton Porter is a boutique recruiting firm that works with growth stage companies from across the US to find and hire great talent. Our top client has entrusted us to help them find their next Customer Success Manager. This a full-time, direct hire position that can be worked remotely from anywhere in the US. Our client is a 100+ person software company that leverages Artificial Intelligence and advanced Machine Learning models to help healthcare companies have more intelligent and omni-channel conversations with current and potential customers. In this role as a CSM, you would be managing the day-to-day campaigns and communications with a small portfolio of major healthcare companies. Please read on for more information!

**Responsibilities:**

*   Become an expert at the strategy and best practices for the campaigns our clients run using our technology – guide clients towards high-value campaigns and the key pieces of the campaign to analyze for performance and strategic insights. Utilize internal tools such as Salesforce, Vitally and Tableau to thoroughly understand campaign performance trends.
*   Own delivery of recurring performance reporting for client campaigns. Determine meaningful performance trend insights and optimization recommendations, partnering with a Client Success Associate to provide you with supplemental performance details.
*   Own the day-to-day client-facing communication for Accounts in your portfolio and build relationships across the client organization (Business and IT/Technical stakeholders). Adhere to Response Time SLAs in-line with Client Account Tier. Manage delegation of client requests and investigations as appropriate to Client Insights, Production, or Product/QA teams.
*   Lead recurring client performance calls (weekly, bi-weekly, monthly depending on Client Tier).
*   Lead prep with Account Manager for recurring Monthly Strategic Calls & QBRs.
*   Own renewals of specific accounts in your book of business
*   Quarterly Revenue Forecasting – Own the updates for quarterly forecast projections, based on a solid understanding of expected growth or contraction of your account’s current campaigns.
*   Client Health – Review Client Health scoring on a weekly basis for all Accounts. Lead adjusting, escalating changes and action plan to correct. Partner with Account Manager for alignment.

**Skills Required:**

*   Adept with Microsoft Office suite. Fast learner of software (Salesforce, Vitally, Tableau). Experience or comfort with using Microsoft Teams and other messenger services to communicate.
*   Comfortable translating complex ideas and issues to an uninformed audience. Must be able to translate data into actionable business insights related to clients’ business goals and strategy.
*   Ability to manage and support tasks and due dates for multiple clients at once.
*   Bonus points for experience as an account manager or CSM managing healthcare or insurance related clients (electronic health records, appointment management software, hospital management software, call center software, etc..)

**Compensation & Perks:**

*   Competitive Annual Base Salary ($100,000 - $135,000 DOE)
*   Annual Bonus Program (approximately $10,000 - $20,000)
*   Comprehensive Healthcare Benefits (medical, dental, vision, etc..)
*   Flexible PTO Policy
*   100% Remote work

Please apply today! We are looking to interview and hire ASAP!

Customer Success Manager

**About AtriumWhat you do matters**. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. **Client Overview** Our client is an organization that assists people with disabilities, chronic illness, and other long-term health conditions is seeking multiple **Remote Call Center Supervisors** to start as soon as 3/3. **Salary/Hourly Rate** $25/hr - $30/hr **Position Overview** The Remote Call Center Supervisor will oversee the customer operations team and ensuring that high levels of customer service are being provided consistently. The role of Remote Call Center Supervisor will be conducting performance reviews and providing constructive feedback. **Responsibilities Of The Remote Call Center Supervisor**

*   Oversee a team of call center representatives, while providing on the spot training and guidance.
*   Monitor calls and other communication channels to main high quality customer service.
*   Track and analyze performance metrics such as average handling time and customer satisfaction.
*   Handle complex inquiries and escalate issues to appropriate departments.

**Required Experience/Skills for the Remote Call Center Supervisor:**

*   2+ years of experience in customer service with at least 1 year of experience in a leadership role.
*   Bilingual in English/Spanish is preferred.
*   Excellent written and verbal communication is required.
*   Proficiency with CRM systems, scheduling tools and other customer service software.

**Education Requirements:**

*   Associates degree preferred.

**Benefits:**

*   Eligible for Atrium Care PackageAtrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation. EOE/M/F/D/V/SO Position ID: 154008

Remote Call Center Supervisor - 154008

Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe literacy is a fundamental right and should be attainable for all people. We strive to reflect this belief in our work. The success of our team members is no less paramount. We’re dedicated to ensuring that every Wilson employee experiences truly satisfying professional development while feeling inspired to bring their authentic selves to work. Are you ready to be a changemaker? Wilson Language training is growing and is looking to hire a Customer Support Specialist. This role focuses on high quality interactions with customers via telephone, email, and online chat. Communicating product and service information, managing course enrollments, and assisting with inquiries about shipments, returns and online resources. **Essential Job Functions**

*   Ability to communicate clearly and professionally via chat, phone and email.
*   Maintain and update customer records during interactions, transactions, and communications.
*   Process transactions for materials and subscription offerings.
*   Ensure accurate, timely responses and follow-up with customer inquiries.
*   Work closely with other internal teams to ensure seamless transitions throughout the customer journey.
*   Continue and maintain working knowledge of all company products, services, and online platforms.
*   Provide precise details of each product line and corresponding materials including catalogue descriptions and pricing.
*   Process cancellations and transfers for professional learning options offered.
*   Provide authorization and documentation for customer returns and shipments.
*   Participate in departmental projects with focus on development of procedures and streamlined functions to improve customer experience.
*   Understand and display WLT’s values.
*   Other duties as assigned.

**Skills**

*   Excellent communication and interpersonal skills.
*   Maintain a positive, empathetic, and professional attitude.
*   High degree of comfort with Desktop Computer functions.
*   Familiar with CRM systems and practices, NetSuite experience a plus.
*   SalesForce Service Cloud experience a plus.
*   Basic Internet navigation skills.
*   Ability to work independently, collaboratively and productively in both an office and a non-office environment.

**Education**

*   High School Diploma or G.E.D.

**Experience**

*   At least one year of customer service experience in a professional office environment preferred.

Wilson has identified the anticipated pay range for this role based on the many factors that we consider in defining compensation levels for our roles, including market data, and internal equity considerations. Actual pay, and allocation between base and any target discretionary bonus, will vary based on geographic location, education, work experience, skills, market data, and internal equity considerations. Wilson offers competitive benefits, including:

*   Medical, dental, vision, and Life & Disability Insurance
*   401k plan with partial employer match
*   Paid Time Off
*   Paid holidays
*   Tuition reimbursement
*   “O’Connor days,” which refers to a company-wide office closure between Christmas and New Year’s Eve, as well as other perks.

Anticipated Salary Range: $39,700 - $50,600. Wilson Language Training is an Equal Opportunity, Drug-Free Employer Committed to Diversity in the Workplace. M/W/D/V

Latest Remote Jobs inUSA·Customer Service

Virtual Reservations Agent

Virtual Reservations Agent

Customer Service

Customer Service

Customer Service Representative

Customer Service Representative

Contact Center Representative I

Contact Center Representative I

Inbound CSR - Remote Phone/Video Support with Occasional Chat

Inbound CSR - Remote Phone/Video Support with Occasional Chat

Team Manager, Customer Care

Team Manager, Customer Care

Customer Success Manager

Customer Success Manager

Remote Call Center Supervisor - 154008

Remote Call Center Supervisor - 154008

Customer Support Specialist

Customer Support Specialist

Latest Remote Jobs in
USA·Customer Service