**Why Housecall Pro?** Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. **We Also Offer**

*   A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
*   Paid holidays and flexible, take-it-as-you-need-it paid time off
*   Monthly tech reimbursements
*   A culture built on innovation that values big ideas, no matter where they come from

**The role: Onboarding Specialist** Our Customer Success team is extraordinary. Empathetic, hard working, and focused on partnering with our service professionals. Our success is their success. Our team of entrepreneurial, enthusiastic and client-focused team members are the "human face" of Housecall Pro, helping our service professionals to operate and to grow their businesses. As an Onboarding Specialist, you will be responsible for the onboarding and long term success of our enterprise customers’ accounts. You are a great communicator who is comfortable taking on complex projects with a diverse set of stakeholders. You believe that great isn't good enough. You bring an analytical mind to constantly improve the efficiency and efficacy of your projects. You will use your experience to be a true consultant for small businesses in the home services space. **What You’ll Be Doing / Expectations**

*   Own customer relationships during initial onboarding phase for new key accounts (i.e. account activation and transition, adoption and product utilization, relationship building, delivery of product and service value)
*   Handle long-term support requests for training and coaching for all key accounts (post onboarding)
*   Effectively communicate client information, trends, and feedback across teams (sales, marketing, engineering, and tech support)
*   Develop, prepare, and nurture our Pros for advocacy
*   Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
*   Organize details, timelines, and action to drive efficiency
*   Improve our Pros opportunities by leveraging qualitative and quantitative analysis
*   Troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

**Qualifications**

*   1-3+ years experience in full-time customer success, implementation or sales
*   Bachelor's degree or equivalent experience in a related field
*   Proven success in developing relationships with new customers and exceeding success metrics

**Preferred Qualifications**

*   Bilingual preferred (English/Spanish)
*   Proven success in working with cross-functional teams and building strong relationships internally and externally
*   Established credibility with service professionals in HVAC, plumbing, electrical, carpet cleaning, and/or maid specialties

**What Will Help You Succeed**

*   Self-starter with motivation, drive, and ability to work in a fast paced environment
*   Strong problem solving skills
*   Excellent written and verbal communication skills
*   Prompt attention to detail
*   Strong time management and organizational skills

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Applicants must be currently authorized to work in the United States on a full-time basis. **Location Dependent Information** This role is open to candidates and the expected compensation range for this role is $23.99-$28.21/hour (includes base plus bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth. Privacy Notice for California Job Candidates - Housecall Pro

Customer Success Onboarding Specialist

**Overview** As a Work From Home "Customer Service Rep", you'll work directly with customers who call our inbound phone center, selling them top fitness products and services and be the voice of Road Runner Sports, the world's largest running and walking store. We have multiple opportunities open for Work From Home Customer Service Representatives. Earn $19.00/hr, ($16.00/hr base plus bonuses) when you're hitting your sales goals. You'll be successful when you can hit your goals, including resolving customer concerns and doing it in the most timely manner while making your Customers raving fans. You'll get all the training you need so you can become an expert, make recommendations, and introduce your Customers to our VIP Family perks while making them feel as though they are talking to a trusted friend! **About Us**

*   Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine.
*   Founded in a San Diego garage over 40 years ago.
*   Road Runner Sports has 47 stores across the country, and we are growing!
*   Our Values, Mission & Purpose (we call them Our 6 Pillars) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

WOW us by Bringing

*   Reliability and flexible availability that may include days, evening, holidays, and at least one weekend day
*   Previous customer service and/or sales experience in a high volume call center environment (highly preferred)
*   Previous Remote/Work From Home Experience
*   Ability to listen to customer needs, make effective recommendations, and apply technical knowledge
*   Positive attitude and ability to be self motivated in a work from home atmosphere
*   Ability to type, navigates the internet, use basic computer software, and calculate simple retail math
*   Engaging customer service skills to deliver a WOW experience
*   An already established work from home environment using your own windows-based PC or laptop with high-speed internet

Your Rewards

*   Enjoy the fun, casual work from home environment
*   Take advantage of up to 60% DISCOUNTS on all your favorite brands!
*   Educate your customers about the best shoes, socks, insoles, apparel, and accessories to help them change their world!
*   Help change lives through health and fitness

Acknowledgments After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws. We're committed to protecting your privacy rights. We collect personal information from you, including personally identifying information, professional or employment-related information, and educational information. The purpose of this collection is to assist in evaluating your application for employment. To ensure your application is received as timely as possible, we encourage you to apply directly onto our Road Runner Sports Career page. As you apply directly on our site, we will be reaching out to you within the next 10 days should your experience and qualifications meet our requirements for this position. Compensation Min USD $16.00/Yr. Compensation Max

Remote Customer Service Representative

Job Title: Technical Support / Customer Service Representative (Remote) **Job DescriptionJOB DESCRIPTION** The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) **A NEW CAREER POWERED BY YOU** Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “**World’s Best Workplaces**,” “**Happiest Employees**,” and “**Best Companies for Career Growth**” awards every year? Then a remote Technical Support / Customer Service Representative position at Concentrix is just the right place for you! As a remote Technical Support / Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. **CAREER GROWTH AND PERSONAL DEVELOPMENT** This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. **What You Will Do In This Role** As a Technical Support / Customer Service Representative working from home, you will:

*   Provide inbound customer support using a call flow guide
*   Resolve technical issues related to hardware, software, and client products
*   Track, document, and retrieve information in databases
*   Be an amazing problem-solver
*   Offer additional products and/or services
*   Deliver expert customer experiences…with a smile.

**Your Qualifications** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support / Customer Service Representative (Remote) role include:

*   Strong focus on building customer relationships
*   1+ year of customer service experience
*   Technical support experience preferred
*   Open availability
*   A high school diploma or GED
*   A quiet, distraction-free environment to work from in your home
*   Proficiency in fast-paced multi-tasking
*   Eagerness to learn new technologies
*   Strong problem-solving skills with the ability to ask probing questions to come to a resolution
*   Strong computer navigation skills and PC knowledge
*   A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
*   High Speed internet (no wireless/hotspots or satellite) and a smartphone
*   Must reside in the United States and have a valid U.S. address for residence

**What’s In It For You** One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

*   Starting wage will be between $15 and $18 (pay rate will not be below applicable minimum wage).
*   Paid training and performance-based incentives
*   Lucrative employee referral bonus opportunities
*   401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
*   Health and wellness programs with trained partners to help promote a healthy you
*   Mentorship programs that support your rewarding career journey
*   Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
*   Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

**REIMAGINE THE BEST VERSION OF YOU!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” Location: USA, OH, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsEligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** Currently, this position may be performed only in the states listed here. Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

*   English
*   Spanish

To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. **R1588315**

Technical Support / Customer Service Representative (Remote)

**About The Company** Auto Glass Now is the second-largest auto glass repairer in the United States, offering fast, friendly, and convenient auto glass services. With a focus on high-quality repair, replacement, and calibration, we pride ourselves on delivering outstanding customer experiences. As a part of Driven Brands, which includes All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass, and A-1 Glass, we offer a wide range of career opportunities in a growing, supportive environment. Many of our leadership team members began their careers in entry-level roles, and we remain committed to promoting from within. **About The Role** Auto Glass Now is looking for friendly, motivated individuals to join our remote Sales Support Specialist team. Whether you're an experienced customer service professional or new to the field, we welcome candidates from diverse backgrounds who are passionate about delivering top-tier service. As a Sales Support Specialist, you’ll be responsible for handling customer inquiries, providing quotes and estimates, booking appointments, and ensuring the highest standard of service delivery. You'll play a key role in making every customer feel confident in choosing Auto Glass Now for their auto glass needs. **Location**: Remote **Compensation**: $14.00 – $25.00/hour (based on location, experience, and skills) **Employment Type**: Full-time and Part-time positions available **Key Responsibilities**

*   Provide exceptional customer service over the phone and via email
*   Create accurate estimates, quotes, and invoices for customers
*   Manage appointment bookings and ensure all customer data is correct
*   Respond to inbound customer calls and return messages promptly
*   Maintain detailed documentation and follow-up as necessary
*   Uphold a positive, professional attitude in a fast-paced environment

**Qualifications**

*   Experience in sales or customer service preferred (required for experienced pay tier)
*   Basic computer literacy and strong communication skills
*   Bilingual (Spanish) is a plus
*   Prior experience in a call center is a plus
*   Reliable internet connection and ability to work from home
*   Open availability, including weekends and holidays

**What We Offer**

*   Competitive hourly pay with bonus and commission opportunities
*   Health, dental, and vision insurance (for full-time employees)
*   401(k) with company match
*   Paid time off and holiday pay
*   Same-day pay through myFlexPay
*   Career growth opportunities within a nationwide company

**Equal Opportunity** Auto Glass Now and Driven Brands are proud to be equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to fostering an inclusive and accessible work environment for all.

Customer Support Representative

**Join Our Growing Team and Make a Difference!**

Are you ready to take your career to the next level? We’re seeking passionate, driven individuals to join our thriving agency. With **NO COLD CALLING** required & **Work from Home**, you’ll work exclusively with qualified leads using our state-of-the-art lead generation system. This is your chance to focus on what you do best: _building relationships and helping clients achieve financial peace of mind_.

**If you’re confident, coachable, and motivated to succeed, we want to hear from you!Job Summary:**

*   Work remotely to connect with pre-qualified leads—no need to generate your own!
*   Schedule appointments and assist clients in selecting the best plans for their needs and budgets.
*   Choose between full-time or part-time opportunities that fit your lifestyle.

What We’re Looking For:

*   Life and Health Insurance License is required (_Will assist with obtaining one_)
*   Experience in sales is a plus, but willing to train motivated individuals.
*   Top Skills: Strong communication, organizational skills, and attention to detail.
*   Go-Getters: You’re self-motivated, goal-oriented, and ready to shine as part of a team.
*   U.S. Residents

What we Offer:

*   benefits available: Health, dental, vision, life, and retirement
*   Flexibility: Create a work schedule that fits your life, whether full-time or part-time.
*   Impactful Work: Help families gain financial security while growing your career.
*   Mentorship from one of the top team in the industry

**Your Opportunity Awaits, start your journey today!**

_Be part of a team that values your growth and empowers you to make a difference. If you’re ready to launch your career, apply now and schedule your interview today!_

Customer Support-Work from home/No Experience/Flexible/Life&Health

**DescriptionJOB SUMMARY** The Clinical Call Center Rep conducts outbound calls and receives inbound calls in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment. **Essential Duties & Responsibilities**

*   Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive
*   Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions.
*   Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed
*   Accurately document all discussions with patients and schedule follow up appointments as needed
*   Update patient demographic information in the MTM platform
*   Obtain correct/updated contact information for health care providers, patients, and/or pharmacies
*   Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers
*   Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity
*   Provide exemplary internal and external customer service through prompt, professional, and polite communication
*   Perform auxiliary functions essential to the efficient operation of the department

**QualificationsKNOWLEDGE & REQUIREMENTS**

*   Strong verbal and written communication skills
*   Ability to navigate and document in multiple computer applications simultaneously
*   Active listening and problem-solving skills
*   Comfortable handling objections and using persuasive communication
*   Ability to maintain professionalism and empathy in challenging conversations
*   Attention to detail and accuracy in documentation
*   Adaptability to changing scripts, workflows, and priorities
*   Basic computer proficiency, including typing and multitasking in a remote environment
*   Ability to troubleshoot basic technical issues, including internet connectivity, software navigation, and peripheral setup (monitors, headsets, cords, etc.)

**Education & Experience Requirements**

*   High School diploma, GED or equivalent, or equivalent work experience preferred
*   12 months of experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred
*   Ability to provide excellent customer service with a can do attitude
*   Comfortable performing repetitive tasks with consistency and attention to detail
*   Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success.
*   Ability to meet key performance metrics in a remote environment

**Physical Requirements** The physical demands described here are representative of those that must be met by an employee **To Successfully Perform The Essential Functions Of This Job.**

*   Frequent sitting in stationary position at a desk
*   Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs
*   Occasional twisting of body
*   Occasional reaching by extending hands and arms in any direction
*   Occasional lifting, pulling, or pushing

**What’s In It For You?**

*   Medical, Dental and Vision Plans
*   Voluntary Benefits
*   HSA & FSA
*   Fertility & Family Planning Benefits
*   Paid Parental Leave
*   Adoption Assistance Program
*   Employee Resource Groups
*   Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
*   11 Paid Holidays
*   Corporate Wellness Program
*   401k Employer Match & Roth Option Available – immediate eligibility

The hiring rate for this position is $18 per hour. The actual base pay offered will consider candidate’s geographic location, job related knowledge, experience, and skill amongst other potential factors. There may be a bonus or commission, and/or a long-term incentive that will be provided as part of the compensation package, along with medical, financial and/or other benefits, depending on the level and position offered.

Clinical Call Center Rep

Remote, LATAM Why Recess? Fitness entrepreneurs work hard to keep their communities healthy nationwide. With Recess, fitness businesses gain cost—and time-savings with scaling potential. As an early-stage, VC-backed startup, you’ll get to work alongside founders and executives, making a lasting impact across customer experience, company culture and the mission at-large. If you are energized by building the strategies and infrastructure for customer onboarding and implementation in early-stage, cross-functional tech environments, this is aligned. Recess is a remote company with annual summits and ongoing engagements. Recess is operated by smart, passionate people who carry exceptional problem-solving abilities and a genuine commitment to customer value. What is Recess? Recess is known as the all-in-one software for fitness studios, gyms, and wellness practices. Our user-intuitive software enables fitness pros to start, run, and grow their businesses. Recess software features cover managing customer memberships, processing payments, scheduling classes, building library content for passive revenue, marketing suite, and more. Built to optimize, its product features automate tedious tasks, saving studios thousands of dollars, including a custom app for each studio. Recess gives fitness entrepreneurs the time and tools to run their businesses effectively and efficiently; thereby making space for studio owners to focus on their ‘why’ —health and wellness. Your Mission: Customer Support at Recess It is an exciting time to be on the Support Team at Recess. The Recess team is growing and joining the team now would put you at the forefront of reshaping the fitness industry in the next few months and years. You would be a part of a high-performing team that is driven by our mission to make life fun and healthy by providing innovative, simple products that inspire limitless growth. The Support team is the front line for issues and inquiries from our Customers (who we call Partners). We are seeking a detail-oriented and empathetic Support Specialist, responsible for managing email support and ensuring timely, effective, and customer forced resolutions. This role has opportunities to grow within other functions of the Customer Experience organization including Onboarding and Partner Success roles, depending on your career interest. If you're looking to make a career change or get your foot in the door at a high growth start up, this is the right role for you. **What You’ll Do**

*   Manage and respond to inquiries from Recess Partners and Clients via email in a timely and professional manner (in the future chat and possibly calls).
*   Troubleshoot Partner and Client issues, provide accurate solutions, and escalate complex cases as needed.
*   Maintain a deep understanding of the Recess platform to effectively address customer concerns.
*   Document and track Partner and Client interactions using our support ticketing system, Intercom.
*   Collaborate with the product and engineering teams to relay Partner or Client feedback and advocate for product improvements.
*   Create and maintain support documentation and knowledge base articles to enhance customer self-service options.
*   Identify patterns in customer inquiries to recommend process improvements and reduce recurring issues.
*   Meet and exceed key performance metrics, including response times, resolution rates, and customer satisfaction.

**What You’ll Bring**

*   3+ years of professional experience in a customer support role.
*   Excellent written communication skills with strong focus on clarity and empathy.
*   Ability to diagnose technical issues and provide step-by-step solutions.
*   Familiarity with customer support tool and CRM systems (e.g. Intercom & Hubspot)
*   Strong desire to work in a high-growth startup.
*   High attention to detail while managing a frequent volume of daily activities (inbound emails/chats and collaborative troubleshooting).
*   A proactive mindset with a commitment to delivering exceptional customer experiences.
*   Ability to work independently and as part of a collaborative team.

Recess Values

*   Hunger Fuels Growth.Be tenacious, stay curious, ask why 5 times, and lead with initiative.
*   Do The Impossible.Think outside of the box by experimenting, nurture your and our partners’ creativity, never settle for the status quo, and go above and beyond.
*   Teamwork Makes The Dreamwork.Be transparent, be inclusive, work collaboratively, respect your teammates, and communicate directly.
*   What You Do Matters.Sweat over the little things, care about the entails, and be accountable to your teammates.
*   Kindness Wins Everyday.Leave a smile on our teammates, partners, and their clients’ faces, go the extra mile to make their experience with Recess memorable.
*   Live the Vision.Help build a product and experience that makes a lasting impact on our partners and their customers.

**Benefits**

*   Competitive salary
*   Equity
*   Unlimited PTO
*   Remote work environment
*   Collaborative and inclusive company culture.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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