Executive Assistant

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About the Opportunity

The organization is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, the organization empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, the organization provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t.

From full journey visibility to AI governance, trust validation, and compliance, the organization ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. The organization helps businesses deliver secure, friction-free, and high-quality CX at scale.

The organization is dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging. The organization strives to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. The commitment includes continuously evaluating and enhancing policies, practices, and culture to align with DEIB principles. The organization ensures a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses. By celebrating differences and championing inclusivity, the organization enriches its operations, makes more thoughtful decisions, and drives collective success.

At the organization, values shape everything done. There is a passion for Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. Smart risks are taken and Innovate Boldly, setting new standards and learning from every experience. Integrity First is the cornerstone—humility, authenticity, and respect for diversity are valued, building trust in all done. Embrace Curiosity by empowering individuals to experiment, learn, and grow in a dynamic environment. At the organization, values drive forward, shaping a culture where innovation and excellence thrive.

The Role

This is a unique opportunity to join the organization at an exciting stage of growth as Executive Assistant to the CEO. As a trusted partner to the CEO and Executive Leadership Team, this role will help ensure key priorities are aligned, decisions are executed, and the business operates effectively.

This role will coordinate executive activities, manage critical communications, support strategic initiatives, and act as a central connector across the organization. As an extension of the CEO, this role will help drive follow-through, maintain momentum on important initiatives, and ensure leaders are prepared to make informed decisions.

The ideal candidate is a proactive, highly organized professional with strong business acumen, exceptional attention to detail, and the ability to build trusted relationships at all levels. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in helping leaders and teams perform at their best, this role is for you.

Key Responsibilities

• Provides high-level administrative support to the CEO and, as needed, the broader Executive Leadership Team (ELT), including calendar management, travel coordination, expense administration, meeting preparation, and note-taking. Ensures the CEO remains organized, well-prepared, and focused on key strategic priorities.
• Serves as an extension of the CEO, managing follow-ups, tracking action items from leadership meetings, and ensuring critical commitments and business objectives stay on track.
• Develops and edits presentations, executive briefs, agendas, talking points, and other supporting materials to ensure leaders are well-prepared for key meetings and communications.
• Supports internal communications including organizational announcements, board-related materials, and other business-critical documentation.
• Supports the onboarding and integration of new executive leaders, helping them navigate the organization, build key relationships, and get operationally up to speed quickly.
• Plans and coordinates company-wide events including All Hands meetings, executive offsites, leadership meetings, and strategic planning sessions.
• Acts as a central coordination point across the leadership team, maintaining visibility into executive priorities and helping surface communication gaps or operational issues that need attention.
• Partners with the executive team and department leaders on special projects, culture and engagement initiatives, and other business needs as they arise.

Required Qualifications

• 5+ years of experience providing direct administrative support to C-level executives, ideally in a high-growth, fast-paced, or distributed environment.
• Experience coordinating cross-functional projects and driving accountability across multiple stakeholders, with the ability to balance strategic thinking and strong attention to detail.
• Strong business acumen with a clear understanding of executive operations, organizational priorities, board relations, and how decisions get made at an executive leadership level.
• Experience planning and executing executive offsites, leadership meetings, All Hands events, and large-scale internal communications initiatives.
• Demonstrated ability to influence without authority and build trusted relationships across all levels of an organization.
• Proven ability to handle sensitive and confidential information with discretion, sound judgment, and a high degree of professionalism.
• Proactive and highly resourceful; anticipates needs, moves with urgency, and communicates clearly and confidently before and after key decisions.
• Advanced proficiency with Microsoft 365 including Outlook, Teams, Excel, PowerPoint, and Word; comfortable facilitating virtual and hybrid meetings across platforms such as Teams and Zoom; able to work across global time zones and support remote executives effectively.

Why you should join us

At the organization, you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. The organization is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic. The organization appreciates and welcomes the fact that its culture is living and growing as it continues to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

The organization cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. The organization credits its amazing growth and success to the fact that it’s built its business on four essential values that are lived and breathed every day:

Deliver ExcellenceInnovate BoldlyIntegrity FirstEmbrace Curiosity

The hiring organization is an equal opportunity employer committed to building a diverse and inclusive team.