Customer Support with English (Work from home)

Short Company Description TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients' products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital's proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com TELUS International's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com. RequirementsPrimary Location RO - Home Office Country - Romania Job Type - Business Process Outsourcing Work Style - RemoteDescription And Requirements Software is changing the world, and our client, is at the center of it all. They are advancing the art of team collaboration with products like Jira Software, Confluence, Bitbucket, and Trello. This isn't your ordinary Customer Service role: Atlassian is a rapidly growing software development company, and the Customer Advocate team is responsible for improving the customers' purchasing experience. On this role, you will be a role model for delivering legendary service and will be capable of owning any customer issues; driving them to resolution. You will need to anticipate the needs of the customer and communicate effectively and professionally, while bringing up-front your experience, knowledge, wisdom and soft skills. If you live in any town/city in Romania and you want to work from home, check the conditions below:

• Minimum B2 English level (oral and written)
• Previous experience in customer support is mandatory
• Availability for a full-time schedule, Monday-Friday, 15:00 - 00:30
• Availability to work from home
• Strong team oriented interpersonal skills, with the ability to effectively interface with a wide variety of people and roles.
• Strong analytical skills, proven ability to solve problems and learn new processes quickly.
• Passionate about identifying opportunities for process improvement
• Self-motivated to absorb and engage in continuous learning
• Capable of adjusting and excelling in a fast-paced and ever-changing environment
• Ability to handle multiple responsibilities, multitask and work independently.
• Ability to not only cope but thrive under pressure.
• Previous experience in reviewing, processing and executing large contracts is a plus.

More About Your Responsibilities

• Provides an investigative and curious approach to each customer inquiry
• Dedicated to finding a solution to the customers' problem vs simply providing answers to their questions
• Confidence in or experience with supporting fellow experts within a similar industry or service
• You will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer support
• You will get to display infectious energy for the customer experience, as well as empathy and a positive attitude for customer pain points
• You are going to expertly voice your opinion to make things better and take action
• You will be working collaboratively with a geographically dispersed team
• You get to be flexible enough to adjust on the fly as things change
• You will mentor junior colleagues

We Offer

• Stable job - permanent labor contracts
• Fixed salary and monthly performance bonus
• Monthly meal tickets
• International career - paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects - want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage
• Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more
• Additional Job Description
• Join our new Customer Advocate team!

Language Reference English EEO Statement At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent. Equal Opportunity Employer At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.