Junior Account Manager

ThinScale is transforming the delivery of secure remote and hybrid work for the world's largest contact centers and BPOs, partnering with all 10 of the top 10 BPOs worldwide. We develop software-only solutions to help them protect corporate and employee-owned devices, eliminate logistical delays, and optimize their IT and HR operations. Thinscale supports a global portfolio of clients in 100+ countries. Our team is 100% remote throughout the EU, UK, and USA. This has allowed us to build a dynamic diverse team and culture with talented people from different backgrounds. We are now seeking a motivated and ambitious Junior Account Manager to join our Sales Team at an exciting stage in the company's growth journey. In this role, you will play a vital part in supporting the sales process, building strong relationships with clients, and contributing to the success of new business opportunities. You will work closely with Senior Account Managers and the wider sales team to understand client needs, deliver value-driven solutions, and ensure a seamless customer experience. The ideal candidate will have excellent communication and interpersonal skills, a passion for technology, and the drive to learn and grow within the company. This role provides a fantastic opportunity to develop your career in account management within a fast-paced and innovative environment What You Will Do

• Conduct outbound research activities to identify prospects and qualify leads within the existing account base, advancing them to discovery or opportunity status
• Collaborate with the Account Management team to map target account contacts, expanding relationships with senior contacts across IT, Security, HR, Sales, and Finance teams to uncover new opportunities within departments, countries, or end clients
• Drive stakeholder mapping to support the Account Management team in identifying key decision-makers and influencers
• Assist with Account Management reporting and data analysis to provide insights and support decision-making
• Maintain accurate and up-to-date sales, opportunity, and contact records in the CRM system
• Support administrative tasks, including Salesforce management, to ensure seamless operations
• Stay updated on customer news and relevant contacts, enabling the Account Management team to engage effectively

What We Are Looking For

• Strong research and organisational skills with the ability to identify and qualify prospects effectively
• Excellent collaboration skills to work closely with the Account Management team and other stakeholders
• Strong interpersonal and communication skills, particularly in engaging with senior-level contacts across various departments
• Analytical mindset with experience or willingness to learn reporting and data analysis
• Detail-oriented approach to maintaining accurate records in CRM systems (experience with Salesforce is a plus)
• Proactive and adaptable, with a willingness to assist with administrative tasks and technical projects
• Eagerness to learn about customer needs, product developments, and technical solutions
• Ability to thrive in a remote work environment, demonstrating self-motivation and accountability

What We Offer

• Very Competitive Package to reward your contribution and potential
• Opportunities for career growth within a dynamic and innovative company
• A fully remote work environment that supports flexibility and work-life balance
• The chance to be part of a diverse, forward-thinking, and supportive team culture

Reporting to: Head of Key Accounts ThinScale: https://www.thinscale.com/