People Operations Coordinator

About us: Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $178mm of funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. What You’ll Be Doing: We are looking for a People Operations Coordinator to own onboarding and payroll administration. You’ll be part of a remote-friendly team reporting directly to the Senior Manager of People Operations and working closely with the Senior People Operations Generalist. In this role you’ll:

• Act as the administrative expert for the entire employee lifecycle, supporting the end-to-end administration of onboarding, role changes, and offboarding, all managed through Rippling.
• Serve as the primary point of contact for new hires, representing Grow throughout their onboarding journey and welcome sessions. A passion for Grow’s culture and product is essential for success in this role.
• Own onboarding duties include managing new hire communications, conducting background and exclusion checks, and coordinating with internal stakeholders regarding onboarding logistics.
• Manage benefits administration including billing reconciliation, Evidence of Insurability requests and partnering with our broker to fully resolve employee benefits inquiries.
• Provide general administrative support for the People function and serve as main point of contact for inbound employee requests via our ticket management system
• Communicate effectively with a high level of customer service and maintain a professional working relationships within Grow and other third-party vendors
• Responsible for providing payroll administration support to Senior People Operations Generalist as needed
• Identify issues and concerns as they arise and proactively recommending a plan for resolution

Salary range: $73,000-85,000 You’ll Be a Good Fit If:

• You are adaptable, agile, and have People Operations experience at a startup or fast growing organization
• You have strong foundational understanding of payroll administration practices
• You have excellent written and verbal communication skills, including the ability to communicate with a diversity of people in a high-touch, personalized manner.
• You are highly proficient with Microsoft Excel & Google Suite and have strong analytical skills
• You are comfortable with a high volume and evolving workload; open-minded to learning new skills
• You have the ability to maintain and protect confidential data with great discretion, judgment, and the highest standard of honesty and integrity.
• You have an understanding of industry laws, regulations and standards

If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Note: Please upload your resume in PDF format Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):

• Flexible working hours and location (remote OR in-office, your choice!)
• Generous PTO
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Team meditation
• Wellness Stipend
• In-office lunch and biweekly remote lunch on us!

• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities

Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.