Remote Call Center Supervisor - 154008

About AtriumWhat you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team. Client Overview Our client is an organization that assists people with disabilities, chronic illness, and other long-term health conditions is seeking multiple Remote Call Center Supervisors to start as soon as 3/3. Salary/Hourly Rate $25/hr - $30/hr Position Overview The Remote Call Center Supervisor will oversee the customer operations team and ensuring that high levels of customer service are being provided consistently. The role of Remote Call Center Supervisor will be conducting performance reviews and providing constructive feedback. Responsibilities Of The Remote Call Center Supervisor

• Oversee a team of call center representatives, while providing on the spot training and guidance.
• Monitor calls and other communication channels to main high quality customer service.
• Track and analyze performance metrics such as average handling time and customer satisfaction.
• Handle complex inquiries and escalate issues to appropriate departments.

Required Experience/Skills for the Remote Call Center Supervisor:

• 2+ years of experience in customer service with at least 1 year of experience in a leadership role.
• Bilingual in English/Spanish is preferred.
• Excellent written and verbal communication is required.
• Proficiency with CRM systems, scheduling tools and other customer service software.

Education Requirements:

• Associates degree preferred.

Benefits:

• Eligible for Atrium Care PackageAtrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy . As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation. EOE/M/F/D/V/SO Position ID: 154008