Inbound CSR - Remote Phone/Video Support with Occasional Chat

Join Our Team as a Remote Customer Support SpecialistWhy Choose Us? At our esteemed company, we are committed to bridging the gap between talented individuals and rewarding remote job opportunities. We specialize in hiring qualified professionals for work-from-home roles, providing the flexibility and support necessary for success in today's dynamic work environment. Role Overview As a crucial member of our customer support team, you will deliver outstanding service and technical assistance to our valued customers. Your role encompasses:

• Customer Engagement: Interact with customers via inbound phone and video communications, addressing their technical support queries and providing additional help through chat as needed.
• Issue Resolution: Conduct thorough research and analysis on customer inquiries related to TurboTax, identifying effective solutions to resolve their issues promptly.
• Support and Guidance: Assist customers in navigating software-related questions and help them access prior years' tax documents and amendments, ensuring they feel fully supported throughout the process.
• Brand Advocacy: Represent the Intuit brand with professionalism and compassion in every customer interaction, escalating complex issues to higher-level experts when necessary.
• Documentation: Meticulously record all customer interactions, detailing issues, resolutions, and any required follow-up actions.

About Our Company We take pride in recruiting and employing qualified individuals for various remote roles across multiple sectors, including:

• Healthcare
• Customer Service/Sales
• Banking
• Travel & Hospitality

We Offer Diverse Employment Options, Including

• Contract-to-Hire
• Long-term & Short-term Projects
• Direct Placement

Career Growth Opportunities By joining our team, you will gain access to a supportive environment that prioritizes your professional development. Our dynamic workplace encourages networking and collaboration, allowing you to enhance your skills and advance in your career. Embrace Your Future with Us Become part of a dedicated team that values your expertise and offers the flexibility you need to excel in your professional journey. Employment Type: Temporary