Job Title: Support Manager

Reporting to: Client Success manager

Location: Home based- with off-site internal and client meetings.

🚨 We’re Hiring! Support Manager at Kitchen CUT 🚨

Are you passionate about SaaS, innovation, and the hospitality industry? Do you thrive in fast-paced environments and love solving technical challenges? If so, we want to hear from you!

At Kitchen CUT, we’re a technology disruptor revolutionising the Food & Beverage industry. Our mission is to simplify the daily administrative burden for chefs, managers, and operators, giving them more time to focus on creativity, their teams, and their customers.

We’re looking for a Support Manager to join our team and lead the frontline technical support for our SaaS platform. This is a home-based role with opportunities for business-related travel. You’ll be at the heart of our customer success, resolving technical issues, managing support tickets, and collaborating with our development team to deliver game-changing solutions.

Who we are . . .

We’re a fast-paced technology company working in all Food & Beverage verticals. We’re looking to accelerate growth for both ourselves and our clients worldwide.

We’re young, agile, fast, determined and love to take on the challenge. We work with the best of the best both direct and indirect via partners through our extensive network and we want someone outstanding to join our team to accelerate the benefit and the value to our clients worldwide – as well as adding to a global, game-changing software solution.

What is our company vision?

“At Kitchen CUT we want to create and ever evolving technology solution that helps and supports chefs/ managers and operators reduce and simplify the daily administrational burden, to allow them more time to be creative and look after their teams and customers.”

It is all about Why..

In business and life, it does not matter what or how you do things it is all about WHY you are doing it. At Kitchen CUT we strongly believe why we created Kitchen CUT is the backbone of the entire business, which is reflected in our company vision and all our objectives and all our decisions.

What we’re looking for:

• Proven experience in SaaS customer support management.
• Strong technical skills
• Familiarity with tools like Jira and HubSpot. Preferable but not a must.
• Excellent problem-solving, communication, and organisational abilities.
• A passion for innovation and a customer-first mindset.

What we offer:

• A supportive environment for personal and professional growth.
• Latest tech tools (MacBook Air, mobile phone).
• The chance to work with world-renowned brands and shape the future of hospitality technology.

Contact me john.wood@kitchencut.com or share with someone who’d be a perfect fit.

HiringSupportManager #SaaS #HospitalityTech #Innovation #KitchenCUT

Desired education background:

Ø School education to A level or equivalent.

Ø Degree or similar in Computer Science, Statistics, or relevant field.

At Kitchen Cut, we are committed to fostering an inclusive and diverse work environment. We value diversity in all forms and welcome candidates of all backgrounds to apply. As a Senior Full Stack developer, you will play a key role in shaping the future of our technology solutions, driving innovation, and contributing to the success of our company. If you are a visionary technology leader with a passion for SAAS, innovation, and the hospitality industry.

This is an excellent opportunity to join Kitchen CUT as we embark on a journey of growth and develop across multiple territories. We are already working with world renowned brands and have huge plans for the future!