Quality Assurance Tester

QUALITY ASSURANCE TESTER

• Remote Based
• 12m FTC & Full Time

EMPLOYEE BENEFITS*

• 23 days annual leave + bank holidays, raising to 28 days (increasing upon length of service)
• Flexible Bank Holidays (2 x per year)
• Enhanced Home Working Allowance
• Summer & Winter Company Day
• Private Medical Insurance
• Blue Light Card Eligible
• Cycle to Work
• Life Assurance
• Enhanced Parental Leave
• Company Pension
• Eyesight Tests
• Refer a Friend Bonus
• Employee Assistance Programme
• Liaison Latte (weekly expensed coffee & cake)
• Give as You Earn

*List not exhaustive

JOB SUMMARY

We are seeking a detail-oriented UAT & Quality Assurance Tester to join our Service Centre team. In this role, you will be responsible for ensuring the timely and consistent delivery of User Acceptance Testing (UAT) services, resolving quality assurance queries, and supporting the training of colleagues on Liaison Workforce systems. You will play a key role in maintaining service excellence while handling inbound queries and participating in out-of-hours release testing.

KEY RESPONSIBILITIES

• Work collaboratively with colleagues across the Service Centre to ensure the timely and consistent provision of UAT services.
• Effectively respond to and resolve UAT and quality assurance queries within defined KPIs/SLA requirements.
• Educate clients and service users on the appropriate application of Liaison services, practices, and procedures.
• Assist in training colleagues on new and existing functionality within Liaison Workforce systems.
• Manage and prioritize a high workload, ensuring all tasks are completed accurately and on time.
• Deliver a world-class customer experience, aligning with service expectations.
• Handle and resolve inbound queries and cases efficiently via email and telephone.
• Participate in out-of-hours release testing as required.
• Demonstrate and uphold Liaison’s core values in all aspects of work.

KEY SKILLS & EXPERIENCE

• Previous experience in User Acceptance Testing (UAT), quality assurance, or software testing.
• Strong knowledge of workforce systems and testing methodologies.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment while maintaining high attention to detail.
• Experience in customer service or handling technical queries is desirable.
• Strong organizational skills with the ability to prioritize multiple tasks effectively.
• Willingness to work flexible hours, including out-of-hours testing when required.

QUALIFICATIONS

• Relevant customer service qualification
• ISTQB foundation

ABOUT US

We are a well-established and trusted health economy partner, saving millions for reinvestment in health and social care through our Workforce, Financial and Care businesses.

We are dedicated to improving the health economy through expert advisors, established technology and best practice process improvement. Our work has also been recognised with numerous HR and Finance industry awards.

We are proud to say that we are currently the:

• 13th Best Large Company To Work For in the UK
• 12th Best West Midlands Company To Work For in the UK
• 3rd Best Consultancy To Work For in the UK

We are a 3-star rated company by Best Companies, recognising Liaison Group as an ‘World-class Company to Work For’.

Benefits of working at Liaison Group

We believe that working life should be a happy and healthy one, with the opportunities available that you need for continuous development.

We offer our staff excellent remuneration, working conditions and support and a wide variety of company benefits, as well as the chance to get involved in a range of company organised events from physical challenges to bi-annual staff away days, and social events.

Our benefits aim to promote a healthy work/life balance, supporting not only your career, but also your home and family life.

We offer:

• Training opportunities to progress your career
• Excellent compensation package, including growing holiday entitlement, contributory pension and private healthcare, amongst other benefits
• Wellbeing programmes to provide ongoing support and assistance
• The opportunity to work in a supportive and ambitious team, working to support and assist the NHS

Liaison Group is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We pride ourselves on being a place where we can all be ourselves and succeed on merit.

Liaison Group are proud to be part of the Good Recruitment Campaign, and official signatories for the Good Recruitment Charter.

Thank you for your interest in joining Liaison Group