Villa Rentals Manager

Position Job Title: Villa Rental Manager (Italy team)

Start Date: ASAP

Employer: N2S Italia Ltd

Type of Contract: Full-Time

Base Salary per Annum: to be discussed, depending on experience

Bonus: up to 20% of the Gross Salary

Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays)

Probation Period: 3 months

Working place: working from home / remote

Working days:

Monday to Friday

In high season (June to September) it might be required occasionally to assist with urgent matters on weekends

TASKS:

Product:

• Constant research of new private properties and villas to be added to our N2S Villas portfolio.
• Understanding and developing the N2S vision, taste and philosophy in the selection of new properties.
• Site visits for quality check and bounding with villa owners and/or villa managers.
• Designing and researching experiences tailored around each villa, in the surrounding destination and at the property.

Admin:

• Working along the Admin & Product team to constant update of all villas in our portfolio. Reviewing yearly images, details, rates, and inclusions…
• Liaise with the IT dep to upload new villas online.
• Making sure we have from each villa the crucial details needed for quotations and travel/booking documentations.
• Clean and improve database.
• Uploading all villa bookings on company's softwared TourWriter, TravelKey & AXUS.

Sales / Customer Care:

• Villa Rental Requests: managing all Villa rental requests starting from receiving enquires from our travel agent partners, suggesting the most suitable properties, and engaging with clients to gather essential pre-arrival information, ensuring a seamless and luxurious villa experience.
• Designing itineraries: creating detailed itineraries including experiences, transportations, private celebrations, and additional services for the duration of the villa stay.
• Facilitating Communication: liaise with villa manager and/or owner providing clients details, dietary preferences, eventual chef services etc. organizing a smooth check-in and top-notch stay.
• Ensuring all requests/follow-ups are sent on time
• Ensuring high level of service to B2B agents partners
• Ensuring Client Satisfaction: staying in constant contact with clients throughout their stay, welcoming them, and supplying crucial daily updates to VIP clients regarding their villa experience.
• Enhancing the Experience: going the extra mile by providing special touches such as welcome cards, birthday surprises, and additional amenities to enhance the overall experience.

Others:

• Support the CEO, COO and CFO in daily tasks if required.

REQUIRED:

• Minimum 2 years experience in short term real estate or luxury travel industry
• Professional English speaking and writing
• The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with good taste.
• Great communication skills
• London, Italy or New York based: in London full-time employment contract, in Italy or New York as full-time freelancer (due to the current law).  

Please send your cover letter and CV to info@n2sitalia.com copying-in tom@n2sitalia.com