Customer Success Manager (SMB)

About Us: Salesfinity is a leading provider of advanced sales engagement solutions, dedicated to empowering businesses to optimize their outbound strategies and achieve exceptional results.

Position Overview: We are seeking a proactive and customer-centric Customer Success Manager to ensure our clients derive maximum value from our platform. The ideal candidate will excel in onboarding, engagement, and strategic collaboration to drive customer success.

Key Responsibilities:

• Customer Onboarding and Training:
• Guide new customers through account setup and platform integration.
• Conduct training sessions on platform features and best practices.

• Performance Monitoring and Optimization:
• Track key metrics like call volume and conversion rates.
• Identify areas for improvement and provide actionable recommendations.

• Customer Relationship Management:
• Serve as the primary point of contact for customer inquiries.
• Build strong partnerships through regular check-ins and tailored advice.

• Strategic Collaboration and Revenue Growth:
• Collaborate with Account Executives to identify growth opportunities.
• Support revenue initiatives through performance insights and customer feedback.

• Feedback Loop with Product Team:
• Gather and share customer feedback to influence platform updates.
• Communicate new features and enhancements to customers effectively.

Qualifications:

• Proven experience in customer success or account management, preferably within the SaaS industry.
• Strong understanding of outbound sales processes and best practices.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Technical aptitude and the ability to quickly learn new software platforms.

Key Attributes:

• Proactive Engagement: Regularly reach out to customers with meaningful updates to keep them engaged.
• Customer-Centric Approach: Build trust by prioritizing customer goals and aligning with their success.
• Data-Driven Decision Making: Utilize performance metrics to make informed recommendations.
• Outbound Sales Expertise: Advise on cold calling strategies and outbound best practices.
• Revenue Growth Focus: Collaborate with Account Executives to identify and execute account growth opportunities.
• Customer Advocacy: Act as the voice of the customer within Salesfinity, ensuring their feedback shapes the product.
• Technical Aptitude (Bonus): Guide customers through the platform’s tools and integrations confidently.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional development and career advancement.
• Collaborative and innovative work environment.
• If you are passionate about driving customer success and have the skills to thrive in a dynamic environment, we encourage you to apply.