Contact Center Representative I

At The Standard, you’ll join a team focused on putting our customers first. Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities. We offer a caring culture where you can make a real difference, every day. Ready to reach your highest potential? Let’s work together. Job Summary Join our team to provide exceptional customer service by responding to inquiries, resolving issues, and ensuring members have a positive experience with our products and services. You’ll be responsible for answering product-related questions, conducting research, and guiding members through procedures. Additionally, you will help resolve issues, escalate when necessary, and follow up with clients as needed to ensure satisfaction. Utilizing various tools and systems, you'll contribute to maintaining high standards in service quality and customer satisfaction. Key Responsibilities:

• Respond to customer inquiries, providing clear and accurate information about products and services (50%).
• Research and resolve member issues, escalating when needed to meet service timelines (30%).
• Ensure customer satisfaction through effective communication, de-escalation, and follow-up (20%).
• Collect and analyze customer feedback for process improvement.
• Support division projects related to customer service activities and administrative functions.

Special Requirements:

• Ability to work remotely is a requirement of the role. *

Skills and Background You’ll Need Must-Haves:

• High school diploma or equivalent; Associate degree preferred.
• 2+ years of customer service or telephonic experience.
• Familiarity with company policies and service procedures.
• Strong communication and problem-solving skills.

Preferred:

• Experience in a contact center environment.
• Proficiency with customer service technologies and systems.
• Ability to work in a fast-paced environment and manage multiple tasks.

Key Behaviors of a Successful Candidate

• Adaptability: Able to adjust to new processes, systems, and feedback.
• Problem-solving: Identifies issues, investigates solutions, and resolves concerns effectively.
• Customer-centric: Focused on delivering an excellent experience for members.

Why Join The Standard? At The Standard, we offer more than just a job—we offer an opportunity to build a meaningful career in a supportive, dynamic environment. When you join our team, you'll enjoy:

• A competitive 401(k) plan with matching company contributions
• Annual incentive bonus
• Generous paid time off
• Career growth and development opportunities
• Paid volunteer time
• An employee giving program with matching contributions

And much more! Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range: 20.00 - 25.72 Positions will be posted for at least 5 days from original posting date. Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.