**Business Unit Human Resources ManagerRole ProfileSummary**

Titan.ium Platform, a leader in signalling, routing, subscriber data management, and security software and services seeks to hire a US based, International Human Resources Manager.

The international Human Resources Manager is primarily responsible for the execution of operational needs for people related processes within the business. The role will be reporting directly to the CEO. The HR Manager will be supported by a Group Level HR Business Partner who will advise and consult on the strategic initiatives within the business to support 130+ employees across various countries in North America, Asia and Europe.

This critical role will provide a service-oriented approach to HR and will build collaborative relationships at multiple organizational levels, with Executives, Managers and Employees located globally while supporting the execution of Group HR programs and processes. This role will ensure high quality delivery of HR services to the business in partnership with the Group HR BP while ensuring the business is in compliance with local legislation and parent company policies.

**Job Duties**

*   Act as the first point of contact for the managers and employees within the business; escalating matters to the Group HR BP where required.
*   Support the Group driven annual processes including, but not limited to: Engagement, Merit & Bonus, Performance reviews and Audits.
*   Update relevant policy documents and handbooks and ensure adherence to all HR policies and guidelines and Workday (HRIS) governance.
*   Consolidate HR data, project and program information for the business and provide reporting to Group level HR.
*   In partnership with the business, support the recruitment efforts.
*   In consultation with Group HR; execute and support centralized HR programs for the business.
*   Participate in annual global compensation benchmarking.
*   Administer the company benefits and lead the renewals process for the business.
*   In partnership with Group HR, contribute to the continuous improvement of HR policies, best practices, SOPs, and tools.
*   Manage the HR onboarding and offboarding procedures for staff within the business.
*   Manage benefits administration for staff within the BU.
*   Prepare the payroll files for processing and work with the finance team to address employee queries and audit requests.
*   Perform other people-related duties as assigned.

**Skills**

*   Certification in human resources management by a governing body is preferred.
*   Effective written and verbal communication skills with individuals across levels and functions within an organization.
*   Ability to deliver HR training and presentations.
*   Highly proficient utilizing Microsoft Word, Excel, PowerPoint, Outlook and HRIS systems to deliver accurate communications and data.
*   Knowledge of international labour laws and able to interpret and implement employment-related legislation.
*   High level of confidentiality, integrity and objectivity, working with sensitive materials.
*   Commitment to fair and compliant hiring and management processes, incorporating diversity related practices.
*   Creative, logical, and analytical. Willing to try new approaches and to constantly innovate.

This is a remote position.

Some travel (15%) international required.

Human Resources Manager

**HR Business Partner** Position Duration Permanent Role Type Human Resources County Remote Working **Company** Lifeways Group Salary / rate of pay £55 000 Town or City SHEFFIELD Ref No 10426 **Position Type**: Full Time / 37.5 hrs per week - Permanent **Location: Remote working - Regional role covering Central and NorthEast Region - occasional travel within areas including Nottingham, Wakefield, Halifax.Are you a progressive and dynamic HR Business Partner looking for your next challenge?** The role Our aim is to make working at Lifeways Group a great experience. Our HR colleagues play a vital role in helping our people and organisation succeed by working in partnership to create a person-centred culture which supports our vision and ambitions.

*   Reporting to our Head of HR, we’re looking for a resilient HR Business Partner with exceptional ER knowledge who is experienced in dealing with complex investigations.
*   Supporting our operational colleagues across the Central / North region you’ll provide a proactive service through coaching the teams to develop their HR skill set and execute organisational strategies focused on talent management, resource planning, diversity & inclusion, employee engagement, performance management and organisational effectiveness.
*   To broaden your skillset you will also partner a department within our Head Office Function - Partnering the Executive Leader for that department given you breadth and strategic focus
*   We’ll need you to establish and maintain a positive employee relations climate across the region and work with operational management colleagues to develop and implement appropriate employee engagement initiatives in accordance with Group strategy and objectives.

The ideal candidate will have the following knowledge, skills and experience

*   Focused on delivering results with strong commercial acumen in a multi-site environment
*   Experienced in complex and high volume employee relations with an understanding of TUPE and change management
*   Sound knowledge of employment law including employee relations procedures and processes such as employment tribunals, disability, diversity and equal opportunities
*   You will be confident in your ability to influence and resilient
*   Driving licence and your own car is essential
*   CIPD Certificate Level 5 qualified or equivalent
*   Credibility and the ability to work well under pressure, and to prioritise

At Lifeways we value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development. If you feel ready for a change and are looking to take on a new challenge in a growing organisation, we’d love to hear from you! The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland. LWGHO

HR Business Partner (Remote Working)

**About Us**

Our mission is to save lives by redefining exceptional human performance and unlocking every individual’s full potential. Our vision is to transform the way people are trained by unlocking the untapped resource of human performance data in simulation and training.

We envision a future where simulation is within arms reach of anyone who needs it, and individuals can access personalised, adaptive learning environments, so that they can develop the skills they need to flourish.

Our customers are some of the biggest aerospace, defence and renewable energy companies in the world. We work closely with them to deliver cutting edge simulation solutions to their end users.

We believe in creating shared value for our customers, investors, employees and community by adopting the ‘Triple Bottom Line’ and the B Corporation constitution. This means our company has a legal obligation to balance sustainable profit, with sustainability for people and the planet.

**Purpose of the role**

We are seeking a proactive and dedicated Customer Success Manager to join our team. The CSM will be responsible for building strong relationships with our customers, ensuring they derive maximum value from our products/services, and driving customer satisfaction and retention.

This is a hands-on role for someone who will be regularly interacting with new, existing, and potential customers, ensuring they have the right resources to use our cutting edge products in the area of simulation training and data analytics. The ideal candidate will have proven customer facing experience, and ability to develop strong relationships with them to encourage continued business.

**Key responsibilities**

*   **Onboarding:** Guide new customers through the onboarding process, ensuring a smooth transition and effective use of our products.
*   **Relationship Management:** Develop and maintain strong relationships with key stakeholders, acting as their primary point of contact.
*   **Customer Support:** Maximising value for customers by ensuring they have the tools and resources they need. Address customer inquiries, resolve issues, and provide timely support to enhance the customer experience. 
*   **Training and Education:** Conduct training sessions and workshops to educate customers about product features and best practices.
*   **Performance Monitoring:** Track customer engagement and satisfaction metrics, using data to identify areas for improvement.
*   **Renewals and Upsells:** Collaborate with sales teams to identify opportunities for upselling and ensure successful contract renewals. Support on planning and attending events to engage and build close relationships with new and existing customers.
*   **Feedback Loop:** Gather and communicate customer feedback to product and development teams to drive continuous improvement.
*   **Gathering data andReporting:** Provide regular reports on customer success metrics, progress, and insights to the management team. 
*   **Technical support:** Providing high-level technical and product support
*   **Collaboration:** Work closely with the sales, technical, and product teams to escalate and resolve any major product or service issues.
*   **Customer Advocacy & VOC:** provide a voice for the customer within VRAI to ensure customer feedback is routed to the appropriate teams and that the products and solutions are delivered with the customer at the centre, as per the company values. 

**Qualifications & Profile**

*   Bachelor’s degree in Business, Marketing, or a related field.
*   3+ years of experience in customer success, business development in technical software and engineering services, or a related role.
*   Strong communication and interpersonal skills, with the ability to build rapport with customers. 
*   Problem-solving mindset with a customer-centric approach.
*   Proficient in CRM software and customer success tools and good experience of measuring customer satisfaction and success. 
*   Ability to manage multiple priorities and work independently.
*   Previous experience working with similar industries such as aerospace & defence, or related business in simulation & training, gaming, cloud, AI etc. is a distinct advantage. 
*   Start-up/scale-up experience in a fast moving environment is preferable. 
*   Ability to work autonomously and to take responsibility for the full customer journey by raising, communicating and ultimately closing issues.
*   Comfortable working to revenue targets with the existing customer base by unlocking additional opportunities - upselling & land and expand deals.   

**What we offer**

*   Annual market-based benchmarking to ensure our remuneration is above average
*   Employer pension contribution
*   25 days paid annual leave + paid public holidays.
*   Employee assistance programme that includes private medical insurance + mental health support
*   Flextime & Hybrid working - focus on getting the job done
*   Paid sick leave
*   Hardware package
*   Mission command, you will have freedom to decide how to achieve your mission, and the responsibility to deliver
*   Be part of a small, dynamic team that has high talent density

Customer Success Manager

The House of Mercier is excited to offer a position for a Customer Service Representative with no prior experience required. This is a fantastic opportunity for individuals looking to start their career in customer service while working remotely. As a part of our passionate team, you will receive comprehensive training and support to help you thrive in this role. If you have a positive attitude, a desire to learn, and a commitment to providing stellar service, we encourage you to apply! **Responsibilities**

*   Engage with customers through various communication channels including phone, email, and chat to assist with their inquiries
*   Deliver exceptional service by identifying customer needs and providing prompt solutions
*   Document customer interactions accurately in our CRM system for tracking and follow-up purposes
*   Learn about our product offerings and company policies to inform customers effectively
*   Collaborate with team members to enhance the customer experience
*   Participate in training sessions and ongoing development to improve service skills

**Requirements**

*   No prior experience in customer service is needed; full training will be provided
*   Fluency in English; additional languages are a plus
*   Strong communication skills with a focus on customer care
*   Ability to work independently in a remote environment
*   Positive attitude and a willingness to learn
*   Strong organizational and multitasking abilities
*   Access to a reliable internet connection and a quiet workspace for remote work

**Benefits**

*   Health Care Plan (Medical, Dental & Vision)
*   Retirement Plan (401k, IRA)
*   Life Insurance (Basic, Voluntary & AD&D)
*   Paid Time Off (Vacation, Sick & Public Holidays)
*   Family Leave (Maternity, Paternity)
*   Short Term & Long Term Disability
*   Training & Development
*   Work From Home
*   Free Food & Snacks
*   Wellness Resources
*   Stock Option Plan
*   Great Salary
*   Other Perks

Customer Service Representative - No Experience Needed - Work Remote

**Frontend Software Engineer**

Accelerant is building a new platform that will serve as the backbone of how risk is exchanged in the future. The Accelerant SaaS Platform team is looking for a talented Frontend Software Engineer who is passionate about creating visually appealing and user-friendly interfaces that are valued by customers.

**If you join our team, here are some of the things you’ll do:**

*   Work with peer engineers, designers, and product managers to scope, develop and deliver a software experience that realizes the product strategy.
*   Develop new frontend features that help make our customers successful.
*   Work closely with backend developers to integrate frontend components with backend services.
*   Optimize the frontend codebase for speed, efficiency, maintainability, and scalability, ensuring fast loading times and smooth interactions.
*   Move fast while taking the time to ship high-quality code.

**What you bring to the table:**

*   Strong understanding of modern JavaScript frameworks.
*   Experience in all aspects of frontend development including styling, performance, responsiveness and in creating reusable components.
*   Knowledge of APIs to comfortably participate in API design discussions with backend teammates.
*   Strong coding ability.
*   Reputation for getting things done.
*   Strong sense of ownership.
*   Desire to learn and grow.

**Desired qualifications:**

*   Experience with svelte, web components, or equivalent component model.
*   Experience with cloud platforms such as AWS, and databases such as Postgres and Snowflake.
*   Experience managing and scaling Design Systems in collaboration with Design.

**About Accelerant:**

Accelerant is a data-driven, technology-fueled insurance platform that empowers underwriters to more effectively serve their insureds. We’re using advanced data intelligence tools to rebuild the way that underwriters share and exchange risk. With a current focus on the small and medium-sized businesses that power our global economy and their niche insurance needs, we align incentives to improve outcomes for everyone. Our full-service risk exchange supports our carefully selected, best-in-class network of underwriting teams. We leverage granular information on each policy to deliver unprecedented insight into insurance pools, and our specialty portfolio is fully diversified with very low catastrophe, aggregation or systemic risk. We’re proud to have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelins.com.

Accelerant is a fully remote company. Work where you’re most productive and fulfilled. This position is open to remote candidates across the U.S. Canada, UK, and Europe, who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern Time Zone.

Frontend Software Engineer

Hi,I am samia Naaz from United Kingdom and looking for remote job opportunity as I had banking and customer service experience of 8 years.

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