Our People Services Team at Barchester Healthcare continually strive to enhance our employee experience and employee journey and offer excellent career choices and opportunities to progress. We are in the process of expanding our HR operation team and have a fantastic opportunity for a talented, driven individual to join our People Services Team as HR Advisor supporting our South Division. Multi-site experience would be advantageous. Previous experience in an HR advisory role is essential. This is a remote role, with an occasional requirement to travel across our homes and to the company support office in Inverness as required. Within this role you will work alongside the HR operations team to support the delivery of the Company's people strategy, divisional people plan and operational people priorities. As the role will have a heavy ER bias you should have extensive experience within an HR advisory capacity and be able to demonstrate sound knowledge and awareness of employment law and legislation. Reporting in to the Employee Relations Manager you will be responsible for working alongside a team of HR Advisors to provide expert HR advice, guidance and support to managers on all people related issues which will include areas such as employee relations, advising on best practice and adherence to policies and process, assisting with the delivery of key projects and supporting HRBP's with the delivery of training across the division. The role will also provide significant expertise in the management of sickness absence (both long and short term) across the Division. You''ll be working in an organisation with over 17,000 colleagues that has been awarded an outstanding rating by Best Companies, is in the top 20 Best Health & Social Care Companies to work for also one of the Top 25 Best Big Companies to work for in the UK. Barchester Healthcare is one of the UK''s market leading healthcare providers being the third largest in the UK with over 250 nursing homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened.

HR Advisor

**HR Business Partner** Position Duration Permanent Role Type Human Resources County Remote Working **Company** Lifeways Group Salary / rate of pay £55 000 Town or City SHEFFIELD Ref No 10426 **Position Type**: Full Time / 37.5 hrs per week - Permanent **Location: Remote working - Regional role covering Central and NorthEast Region - occasional travel within areas including Nottingham, Wakefield, Halifax.Are you a progressive and dynamic HR Business Partner looking for your next challenge?** The role Our aim is to make working at Lifeways Group a great experience. Our HR colleagues play a vital role in helping our people and organisation succeed by working in partnership to create a person-centred culture which supports our vision and ambitions.

*   Reporting to our Head of HR, we’re looking for a resilient HR Business Partner with exceptional ER knowledge who is experienced in dealing with complex investigations.
*   Supporting our operational colleagues across the Central / North region you’ll provide a proactive service through coaching the teams to develop their HR skill set and execute organisational strategies focused on talent management, resource planning, diversity & inclusion, employee engagement, performance management and organisational effectiveness.
*   To broaden your skillset you will also partner a department within our Head Office Function - Partnering the Executive Leader for that department given you breadth and strategic focus
*   We’ll need you to establish and maintain a positive employee relations climate across the region and work with operational management colleagues to develop and implement appropriate employee engagement initiatives in accordance with Group strategy and objectives.

The ideal candidate will have the following knowledge, skills and experience

*   Focused on delivering results with strong commercial acumen in a multi-site environment
*   Experienced in complex and high volume employee relations with an understanding of TUPE and change management
*   Sound knowledge of employment law including employee relations procedures and processes such as employment tribunals, disability, diversity and equal opportunities
*   You will be confident in your ability to influence and resilient
*   Driving licence and your own car is essential
*   CIPD Certificate Level 5 qualified or equivalent
*   Credibility and the ability to work well under pressure, and to prioritise

At Lifeways we value our colleagues and work hard to develop their skills through the provision of training and support. We are expanding and so there are real opportunities for career development. If you feel ready for a change and are looking to take on a new challenge in a growing organisation, we’d love to hear from you! The Lifeways Group is an equal opportunities employer and is regulated by CQC in England, CIW in Wales and CI in Scotland. LWGHO

HR Business Partner (Remote Working)

Currently seeking a Finance Manager for a fantastic client of Investigo's. The role is extremely broad, working in a fast paced environment and business partners with a wide range of teams.

Applicants must be available to start immediately! (No more than 1 months notice max).

Location: Fully remote position (be able to travel to London if essential)

Salary: £55,000 per annum

**Job Description:**

*   Prepare monthly management accounts
*   Oversee cash flow management
*   Control multiple P&L’s and to understand risks and opportunities as they arise
*   Manage budgeting and forecasting process, including variances
*   Strong finance business partnering skills, developing relationships various departments across the business
*   Liaise with auditors for annual monitoring
*   Deliver on HMRC reporting
*   Complete VAT returns
*   Review spending against budget, with individual departments
*   Present year end accounts

**Skills and Personal Attributes:**

*   Proven finance qualifications (ACCA, ACA, CIMA, AAT or equivalent)
*   Strong experience as a Finance Manager, managing multiple P&L's
*   Excellent finance business partnering skills, experience working with non-finance teams
*   Professional, strong communication and organisational skills

If you are keen please apply online or feel free to send your CV to Gemma Case

gemma.case@investigo.co.uk

Please note: Due to the volume on applications and interest we will be unable to respond to every application directly.

Finance Manager - FULLY REMOTE

(Please see the end of the job post to find out how to apply)\*

Fanvue is at the forefront of the creator economy, shaping the future by providing a platform where creators can earn and share amazing experiences with their fans. We drive the evolution of human connection, bringing creators and fans closer together.

As a fast-growing company in the subscription space, we are seeking a dynamic individual to support our customer service team. This role is essential in providing our creators and fans with the best possible experience when engaging with our platform.

**We’re looking for someone with:Must haves**

*   Excellent written communication skills
*   Strong analytical and problem-solving abilities.
*   Exceptional diligence and attention to detail.
*   Process-oriented mindset.

**Nice to haves**

*   Experience in complaint handling.
*   Experience with fraud management and payment support.
*   A holistic approach to customer relationship management.
*   Experience in a similar role

**What’ll you be working on:**

*   Serve as the first point of contact for fans and creators on the Fanvue Platform.
*   Respond to customer inquiries promptly and efficiently.
*   Ensure our customer support is top-notch.
*   Act as a point of escalation for customers experiencing payment, login, payout issues.
*   Assist the Operations Manager and CFO in resolving payment issues in a timely manner.
*   Assist the Head of Support and the Support Lead in implementing new strategies and improving customer service protocols.
*   Contribute to improving first contact resolution and overall processes.

**Benefits:**

*   Unlimited holiday
*   Remote working
*   Flexible hours, according to the times you perform best
*   Opportunities for rapid career growth
*   Support with upskilling costs
*   A team of high-performance A players
*   Quarterly London team get-together
*   Innovative culture where failing fast and learning fast is embraced

**\*How to apply:**

Please submit your CV and a cover letter detailing your relevant experience and explaining why you are a good fit for this role.

**Applications should be sent to antonella@fanvue.com by 31/12/2024.**

Customer Service Executive

The House of Mercier is excited to offer a position for a Customer Service Representative with no prior experience required. This is a fantastic opportunity for individuals looking to start their career in customer service while working remotely. As a part of our passionate team, you will receive comprehensive training and support to help you thrive in this role. If you have a positive attitude, a desire to learn, and a commitment to providing stellar service, we encourage you to apply! **Responsibilities**

*   Engage with customers through various communication channels including phone, email, and chat to assist with their inquiries
*   Deliver exceptional service by identifying customer needs and providing prompt solutions
*   Document customer interactions accurately in our CRM system for tracking and follow-up purposes
*   Learn about our product offerings and company policies to inform customers effectively
*   Collaborate with team members to enhance the customer experience
*   Participate in training sessions and ongoing development to improve service skills

**Requirements**

*   No prior experience in customer service is needed; full training will be provided
*   Fluency in English; additional languages are a plus
*   Strong communication skills with a focus on customer care
*   Ability to work independently in a remote environment
*   Positive attitude and a willingness to learn
*   Strong organizational and multitasking abilities
*   Access to a reliable internet connection and a quiet workspace for remote work

**Benefits**

*   Health Care Plan (Medical, Dental & Vision)
*   Retirement Plan (401k, IRA)
*   Life Insurance (Basic, Voluntary & AD&D)
*   Paid Time Off (Vacation, Sick & Public Holidays)
*   Family Leave (Maternity, Paternity)
*   Short Term & Long Term Disability
*   Training & Development
*   Work From Home
*   Free Food & Snacks
*   Wellness Resources
*   Stock Option Plan
*   Great Salary
*   Other Perks

Customer Service Representative - No Experience Needed - Work Remote

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