**DescriptionAbout Reserv** Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you. **About the role** As a Claims team leader at Reserv, you will be responsible for a team of claims professionals managing claims in your experienced line of business. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. The high-performing team you will manage will service several clients as part of our Core Team. You will maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs. This position requires exceptional leadership skills, and a foundational understanding of claims with experience handling and managing a team of individuals. **Who you are**

*   Highly motivated and growth-oriented
*   Subject matter expert. You have deep technical and subject matter experience in the world of commercial claims, including coverage and litigation.
*   Tech-oriented. You are excited by the prospect of building a tech-driven claims organisation while delivering an excellent service and have proven results leveraging technology and analytics
*   Passionate claims professional who cares about their team, the customer, and their experience
*   Empathetic leader. You exercise empathy and patience towards everyone you interact with, promoting the 'Reserv Way' and values to your team and peers.
*   Sense of urgency - at all times. That does not mean working at all hours
*   Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
*   Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
*   Problem solver. You have the ability to take a 'deep dive' into the operational workings of your team, whilst staying focused on the big picture
*   Anti-status quo. You don't just wish things were done differently, you action on it
*   Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process and can tailor your internal communication to work effectively with a wide range of stakeholders.
*   And did we mention, a sense of humour, claims are hard enough as it is.

**What we need** We need you to do all the things typical to the role:

*   Reporting to the team manager you will manage the day to day operations of a team of motor adjusters managing a mix of accounts
*   Looking after your own caseload and overseeing larger losses and contentious cases
*   Be consistently dependable in achieving or exceeding goals and overcoming obstacles
*   Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
*   Monitor and analyse claims data to identify trends, patterns, and areas for process improvement
*   Align team with client and customer expectations of the claims process
*   Serve as a resource for escalated claims
*   Responsible for accuracy and adequacy of all aspects of claim reserving
*   Working with the team managers to develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
*   Foster a positive work environment, promote teamwork, and encourage professional growth and development
*   Execute on performance management; attract, hire, retain and provide high level of training
*   Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
*   Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
*   Prepare and present comprehensive claims reports, metrics, and analysis to internal stakeholders; proactively advise your manager on claim trends and loss mitigation strategies

**Requirements**

*   Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards or already in the role)
*   10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
*   5+ years of management experience with a preference for experience managing in a remote environment
*   Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
*   Demonstrated commitment to quality, accuracy, and attention to detail
*   Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

**Benefits**

*   Generous health-insurance package
*   Pension plan with employer contributions
*   Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
*   Industry Qualifications paid by us (after a qualifying period)
*   Work from anywhere to facilitate your work-life balance
*   Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!

**Additionally, we will**

*   Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
*   Work toward reducing and eliminating all the administrative work from an adjuster role
*   Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Liability Team Leader, UK

A busy and respected consultancy firm with a mission to create a world where an inclusive culture drives high performance in every workplace, is looking for a HR Project Manager to join the team. Known for their innovative solutions and exceptional client service, the team is dedicated to delivering high-quality work that stands out in the marketplace. You will play a pivotal role in overseeing all workstreams. Taking the lead in managing a high number of projects from start to finish, within a fast-paced environment. Including managing team capacity, resourcing, and overseeing all aspects of the lifecycle, within a timely manner and to a high standard. This may include global cultural change programmes, return on Inclusion audits, organisational design or development programmes. This is a full-time role, with occasional travel required. Key responsibilities as HR Project Manager: Effective management of multiple projects and deadlines, within a fast-paced environment, ensuring they are executed to the highest quality. Liaise with external stakeholders where required, to ensure work is aligned with client requirements and expectations. Providing timely updates and maintaining a high standard of professionalism. Forecast team capacity and assign relevant skilled resources, using established processes. Provide detailed reports and analysis of live projects to internal and external stakeholders. Host stand up meetings and updating the team management on progress across the all projects, both verbally and in writing. Manage and maintain all projects within Asana, ensuring all workflows are kept updated and accurate. Consider the global element to all projects, ensuring project content is relevant in the countries in which the client operates. Evaluate and measure success and challenges, in order to enhance learning for future. We’re looking for a HR Project Manager with: Proven experience in a Project Manager role or similar position, preferably within a consultancy, Human Resources or professional services environment. Extensive experience of managing projects across multiple workstreams and to multiple deadlines. Project Management qualification, such as Prince2, Agile or Waterfall. Strong organisational skills and experience in managing HR related projects. Experience and knowledge of Project Management tools and excel. Excellent verbal and written communication skills. Ability to work independently and as part of a team. The team are remote based. A proactive attitude and willingness to adapt to the needs of the clients. Data analysis and budget management experience. To apply for this role as HR Project Manager, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

HR Project Manager - remote

**Who are we?** Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. **Summary** In this role, you will work within the Smarsh Cognition team to define, execute, and deliver a product roadmap that adds value to our customers. The Smarsh Cognition product is a foundational component to the Smarsh Platform, enabling various Smarsh products with machine learning and artificial intelligence functionality as a highly resilient and cost-effective service. You will participate in developing the strategy and vision for the team, and you will develop and maintain product roadmaps and features based on team strategy and vision. This role is inherently cross-functional -- you will work closely with engineering, design, operations, finance, and executive teams to bring a consumer product to the market. A successful candidate will be highly analytical, able to work extremely effectively in a start-up like environment, and adept at synthesizing a variety of technologies and capabilities into high quality products and applications that customers love. **How will you contribute?**

*   Develop product strategy vision and roadmaps, and developing short, medium, and long-term features to achieve the vision – done in partnership with outbound Product Managers.
*   Gather product input and feedback from internal and external stakeholders and consumers to inform the backlog.
*   Create buy-in for the product vision, both internally and with key external partners.
*   Develop detailed, crisp business (functional & non-functional) requirements and user stories that can be used to create product specifications and architecture for each product and application.
*   Manage and track the creation of all artefacts (wireframes, high-fidelity mock-ups, FAQs, operational cost estimates, etc.) required for the product team to be empowered for delivery.
*   Develop user experience goals, stories, and requirements that will be used to drive product specifications.
*   Manage engineering teams to deliver product to market.
*   Own capacity planning and partner with product organization and sales organization to determine priorities of backlog based on capacity, feasibility, and market importance.
*   Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals.
*   Proactively identify collisions of capacity and utilize stand prioritization matrices to determine the best course of action.
*   Work with team leadership to understand the customer and their needs and concerns, as well as define solutions.
*   Work with engineering team to operate in Dual-Track Agile methodology of discovery and delivery.
*   Own and run backlog refinement, sprint planning, demos, and retro ceremonies.
*   Manage the creation of all technical documentation to be used internally and externally for features your product teams deliver.
*   Champion and gain buy-in for the strategy and roadmap from partner teams through collaboration, documentation, and negotiation that effectively influences peers and senior management.

**What will you bring?**

*   Product Management experience; Bachelor’s degree in computer science, engineering, business, design or related field; or equivalent work experience.
*   Experience building, supporting, and managing products with AI/ML components at enterprise scale.
*   Experience with AWS’ services, architectures, and pricing models.
*   Experience working cross functionally (design, engineering, product, support, sales).
*   Analytical and quantitative skills; experience using hard data and metrics to back up assumptions and develop business cases.
*   Experience working with diverse groups of people to manage and influence change without direct management line authority.
*   Broad technical breadth and depth, including familiarity with web services, and platform architectures.
*   Preferred Qualifications
*   Experience building API-first services to that are consumed internally and externally by a multitude of customers.
*   AWS Architecture certifications desired.
*   Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives.
*   High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
*   Ability to think strategically and execute methodically. Ability to work in a fast-paced environment where continuous innovation is desired.

**What do we offer?**

*   We value our people and offer a competitive salary along with company bonus
*   Strong maternity and paternity scheme
*   A workplace pension scheme
*   Take what you need holiday package
*   Private medical insurance
*   Dental plan
*   Group life assurance
*   Group income protection
*   Employee assistance programme
*   A monthly wellness allowance
*   Adoption assistance
*   Stock options

Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified, interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. **About Our Culture** Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Technical Product Manager

About the Role

We are looking for a Performance Marketing Manager with 10+ years of experience in paid advertising, PPC, and digital campaigns, with a strong focus on blockchain events for at least 5 years. This role is ideal for a strategic thinker who can optimize paid marketing efforts, drive ROI, and enhance brand visibility within the blockchain industry.

Responsibilities

• Develop and execute performance marketing strategies across Google Ads, social media, and other paid channels.

• Optimize PPC campaigns, display advertising, and retargeting strategies to maximize conversions.

• Manage budget allocation and bid strategies to ensure cost efficiency and high ROI.

• Leverage data-driven insights to track campaign performance and make informed decisions.

• Collaborate with content, design, and SEO teams to align marketing efforts.

• Oversee marketing efforts for AI events, ensuring strong audience engagement and lead generation.

• Stay up to date with blockchain trends, industry regulations, and ad platform updates.

Qualifications

• 10+ years of experience in performance marketing, PPC, and digital advertising.

• 5+ years of experience managing marketing campaigns for Blockchain events.

• Expertise in Google Ads, Meta Ads, LinkedIn Ads, and programmatic advertising.

• Strong analytical skills with experience using Google Analytics, CRM tools, and marketing automation platforms.

• Experience in conversion rate optimization (CRO) and A/B testing.

• Ability to analyze campaign metrics and generate insightful reports.

• Strong understanding of Blockchain, and AI-related marketing strategies.

Performance Marketing Manager

**Company Description** At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. **Job DescriptionTHE POSITION:** As Engagement Manager, Global Operational Pricing Excellence, you will be responsible for working with customers to understand their needs, develop project plans and coordinate project activities. The Engagement Manager will lead delivering projects focusing on the operational aspects of the pricing function – processes, organization, systems and tools. Building on the internal knowledge base and expertise and enriching them with tailored insight and custom research the Engagement Manager will ensure that client projects are delivered to schedule, while maintaining the highest level of quality and value expectations. As an Engagement Manager with will oversee and guide the team of consultants and lead analysis focused on efficiency of the operational pricing work, identifying the gaps and proposing the solutions for improvement. However, at the initial stages we do expect you to support preparation of final deliverables, guide and provide feedback to consultants and analysts. The opportunity for growth and limitless! Effective Engagement Managers are expected to contribute to business development through the development of proposals for new and existing customers. The role is home office based, (full-time position), ideally located in the **United Kingdom, Ireland, Spain, Portugal, Germany, Italy, Poland** and the **job holder must be legally eligible to work in the European Union or in the UKESSENTIAL DUTIES AND RESPONSIBILITIES:** Our Engagement Managers are tasked with delivering excellent business results through the efforts of the project team. These results are achieved by:

*   Managing teams including both internal and external resources in the design, development and delivery of client analyses & deliverables
*   Providing follow-up with client after project deliverable has been completed to ensure client satisfaction
*   Leveraging business experience and acumen in identifying strategic alternatives and project approach to client questions. You will have a solution-orientated approach and look to add client value wherever possible.
*   Performing client interviews to collect the insights and evaluate status quo to assess organization pricing maturity and inform improvement road maps.
*   Developing broader and deeper knowledge of operational pricing methodologies and pharmaceutical market through on-the-job experience and training
*   Identifying new business opportunities with new and existing clients, generating leads, developing proposals, sales and marketing collateral as required.
*   Achieving organizations business development goals by leveraging your own client relationships to promote EVERSANA’s services and product offerings.
*   High attention to quality and detail with strong written and spoken English. Excellent PowerPoint and Excel skills, able to present information in compelling and creative ways (story telling through data, insights, effective slides).
*   Proven track record of publishing and presenting thought leadership

**EXPECTIONS OF THE JOB:**

*   Location: Home-based in Europe, could be based in Poland, United Kingdom, Ireland, Spain, Portugal, Germany or Italy
*   Travel: 10%, International
*   Hours: minimum of 40 hours per week

**QualificationsMINIMUM KNOWLEDGE, SKILLS AND ABILITIES:** The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

*   \>7 years of experience in operational consulting (e.g., PwC, KPMG, Deloitte, etc.)
*   Additional experience in pharmaceutical, medical/health industry is a plus
*   A demonstrated ability to lead teams and projects, own analyses & deliverable development.
*   Demonstrated self-awareness and accountability.
*   Strong conceptual, analytic and problem-solving skills.
*   Excellent project management skills.
*   Excellent communication skills and good understanding of change management hurdles.
*   Ability to establish credibility in front of service clients at companies.
*   Proficiency in MS Word, Excel, PowerPoint, Outlook.
*   Ability to utilize large amounts of data and other types of information from multiple sources to complete a final analysis of a business question/situations and make recommendations.
*   Must have ability to work under pressure, meet deadlines, and work on multiple projects simultaneously.
*   Willingness and ability to travel approximately 10-20% of time.

**Additional InformationOUR CULTURAL BELIEFSPatient Minded** I act with the patient’s best interest in mind. **Client Delight** I own every client experience and its impact on results. **Take Action** I am empowered and empower others to act now. **Grow Talent** I own my development and invest in the development of others. **Win Together** I passionately connect with anyone, anywhere, anytime to achieve results. **Embrace Diversity** I create an environment of awareness and respect. **Communication Matters** I speak up to create transparent, thoughtful and timely dialogue. **Own It** I hold myself and others accountable for results**.** Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on LinkedIn | Twitter

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