Customer Success Manager

Customer Success Manager

CRG is partnered with a leading IT Managed Service Provider headquartered in the Triad area that is seeking a REMOTE Client Success Manager to develop new business within the Southeast market. This individual will be responsible for driving revenue growth by identifying, prospecting, and closing new business opportunities with key clients. The ideal candidate will have a passion for consultative selling and the ability to build strong, lasting relationships with clients.

Location: Fully REMOTE

Compensation: $75,000 - $85,000 base + uncapped commission

Benefits Overview:

• 401k with company match
• Medical, Dental, and Vision insurance options
• Access to HSA and FSA accounts
• FREE Short-Term Disability & reimbursements for Long-Term Disability costs
• Life and A&D insurance
• And more!

Responsibilities:

• Identify and pursue new business opportunities within the target market segments.
• Develop and execute strategic plans to achieve sales targets and revenue goals.
• Build and maintain a robust sales pipeline through effective lead generation and qualification.
• Cultivate strong relationships with key decision-makers and influencers within client organizations.
• Conduct consultative sales presentations and product demonstrations to showcase the value proposition.
• Collaborate with the sales leadership team to develop and implement effective sales strategies.
• Analyze market trends, competitor activities, and customer feedback to refine the sales approach.
• Lead contract negotiations and collaborate with legal and other relevant teams to finalize agreements.
• Work collaboratively with internal teams, including marketing, product development, and customer success, to ensure a seamless client experience.
• Provide feedback on market trends, client needs, and competitive intelligence to enhance the overall offering.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field (MBA is a plus)
• 2-3+ years of MSP experience
• Proficient in using CRM tools and other sales-related software
• Excellent interpersonal and communication skills, with the ability to build rapport with clients at all levels
• Strategic thinker with the ability to identify and prioritize opportunities effectively

Category Code: JN011