Customer Success Executive

Location - remote (USA)About Mindset AI

Mindset AI is a fast-growing, venture-funded SaaS company and AI agent platform at the forefront of the AI revolution.

Our platform is building a future AI workforce, enabling customers to create AI agents that automates important tasks, makes content searchable, provides instant answers, and integrates into tools like Slack, Teams, and other existing technologies.

Our technology is at the forefront of what’s possible right now, and we’re determined to lead the market and grow fast. This technology is so new that companies like ours are truly defining the ways AI will be used in everyday life.

The Role

The Success team at Mindset do everything we can to enable our customers to be successful and receive a positive experience with our platform. We are a collaborative group who are passionate about customer service and keeps the customer at the forefront of all we do. 

As a Customer Success Executive, you’ll spend your time understanding the needs of customers, working with them to understand any challenges they face and helping them excel in their organisations using our platform. The Success team work very closely with all customers, we understand what they need and we face their challenges with them, to them we feel like an extension of their teams. When you're not speaking with customers you understand how new features and functionality work and become a platform expert. 

You will be responsible for:

• Managing the customer relationship(s) and being their point of contact within Mindset AI.
• Supporting their transition from Sales prospect to fully engaged users of our platform including onboarding and training.
• Introducing our customers to platform functionality and ensuring they’re enabled to get maximum value from everything we have to offer.
• Engaging with customers on a regular and timely basis to make sure they are receiving the service they need.
• Being the customer expert: build a deep understanding of the customer's use case, pain points & goals and voicing this internally.
• Be the platform expert for customers to communicate the functionality and value of everything we deliver correctly and effectively.
• Create consistent communication plans and lead all success meetings with customers (weekly and fortnightly), whilst supporting discovery sessions.
• Full management of the customer's project and timelines of what is happening. Coordinate the activities and take a proactive approach to their projects.

Requirements

• 2+ year of Customer Success experience within a SaaS organisation
• You are a confident and proactive communicator
• You understand excellent customer service with a high level of attention to detail
• Ability to learn SaaS systems quickly such as Hubspot, Miro, Jira and Monday.com
• Excellent problem-solving, communication, and stakeholder management skills.
• You have excellent attention to detail.
• You are able to work under your own initiative.
• You are a highly motivated self-starter with a flexible, can-do attitude

Benefits

• Work with an incredible international team.
• Healthcare Plan
• Responsible holiday - take time off when you need to, there’s no limit, just make sure you hand your work over.
• Remote-first mindset (you can work from anywhere).
• Flexible working (everyone works best in different ways).
• Autonomous team structure (no horrific hierarchies or dictatorships; Everyone’s opinion is hugely valuable).